Program Coordinator - CO

Aurora Community Services•Parker, CO

About The Position

Your New Beginning Starts Here! Employee-Owned, Mission-Driven We’re more than a human services agency—we’re partners in transformation, walking alongside you on the journey to a fuller, richer life. For over 35 years, Aurora has been a leader in providing customized services that support individuals with disabilities, chronic mental illness, and traumatic brain injuries in residential settings. We value employees that are passionate about making people smile every day by empowering them to live as independently as possible. Responsibilities Advocate for each consumer by making recommendations for enhancements of the consumer’s lifestyle Coordinate consumer services Guide staff to empower consumers and promote independence Respond to consumer, staff, supervisor, guardian, and case manager regarding concerns and requests Supervise duties of direct support staff Participate in recruiting, interviewing, hiring of direct support employees Provide guidance, assistance, or training to others Assist with completion of performance evaluations and provide supportive/corrective action when necessary in cooperation with Human Resources Department Direct consumer staffing meetings/attend all management meetings and training Conduct thorough training with team members that demonstrates accurate procedures Ensure sites have adequate staff coverage Provide productive feedback that aids in staff education and strengthens morale Utilize problem resolution procedure to minimize conflict Manage employee schedules, review/approve time off requests, complete necessary time and attendance tasks Help staff access stress management resources Enforce safety procedures and adherence to individual service plans Conduct site/vehicle maintenance reviews to ensure cleanliness and prompt resolution of safety issues Follow state regulations regarding the maintenance of the physical structure Ensure availability of necessary site supplies and furnishings Provide clerical duties to office for consumer and employee files, correspondence documentation Interact with others in a positive, cooperative, and effective manner Assist with personal cares as necessary Act as a positive role model for consumers, fellow employees and team members Review and modify consumer service plans and behavioral support plans Review records of medical documentation, consumer progress, change in condition, and activities via R-Tasks or paper documentation regularly to ensure accuracy and completion Monitor operational/office budgets and authorized expenditures Audit/reconcile consumer and site fund documentation Manage sensitive/confidential situations and documentation, using strict confidentiality practices at all times Organize and prioritize work Effectively communicate through emails, documentation, reporting, and guardian/case management correspondence Assess and provide necessary information to Regional Coordinator regarding consumer/site/vehicle/staff needs Make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, proocedures, regulations, and laws

Responsibilities

Advocate for each consumer by making recommendations for enhancements of the consumer’s lifestyle
Coordinate consumer services
Guide staff to empower consumers and promote independence
Respond to consumer, staff, supervisor, guardian, and case manager regarding concerns and requests
Supervise duties of direct support staff
Participate in recruiting, interviewing, hiring of direct support employees
Provide guidance, assistance, or training to others
Assist with completion of performance evaluations and provide supportive/corrective action when necessary in cooperation with Human Resources Department
Direct consumer staffing meetings/attend all management meetings and training
Conduct thorough training with team members that demonstrates accurate procedures
Ensure sites have adequate staff coverage
Provide productive feedback that aids in staff education and strengthens morale
Utilize problem resolution procedure to minimize conflict
Manage employee schedules, review/approve time off requests, complete necessary time and attendance tasks
Help staff access stress management resources
Enforce safety procedures and adherence to individual service plans
Conduct site/vehicle maintenance reviews to ensure cleanliness and prompt resolution of safety issues
Follow state regulations regarding the maintenance of the physical structure
Ensure availability of necessary site supplies and furnishings
Provide clerical duties to office for consumer and employee files, correspondence documentation
Interact with others in a positive, cooperative, and effective manner
Assist with personal cares as necessary
Act as a positive role model for consumers, fellow employees and team members
Review and modify consumer service plans and behavioral support plans
Review records of medical documentation, consumer progress, change in condition, and activities via R-Tasks or paper documentation regularly to ensure accuracy and completion
Monitor operational/office budgets and authorized expenditures
Audit/reconcile consumer and site fund documentation
Manage sensitive/confidential situations and documentation, using strict confidentiality practices at all times
Organize and prioritize work
Effectively communicate through emails, documentation, reporting, and guardian/case management correspondence
Assess and provide necessary information to Regional Coordinator regarding consumer/site/vehicle/staff needs
Make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, proocedures, regulations, and laws