Program Coordinator

Lao Family Community Development, Inc.•Oakland, CA

About The Position

Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today, Lao Family has expanded its operations and service footprint to two additional counties, including Alameda and Sacramento. LFCD's headquarters office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides community development real estate facilities, and a diverse array of workforce, education, and human services that directly support predominantly low-income US-born high-barrier families and individuals, refugees, immigrants, transitional-age youth, seniors, and other special populations such as individuals with disabilities. Job Summary: Under the direction of the Lead VITA Coordinator, the Volunteer Income Tax Assistance (VITA) Program Coordinator offers free tax preparation to those who meet the IRS annual income threshold. The role of the Program Coordinator is to oversee the VITA program, including volunteer recruitment, training, scheduling, reviewing completed taxes, etc. The coordinator works with a team of volunteers and temporary staff to meet program goals by completing 2,500 tax returns. This is a temporary full-time position from February 2026 to April 2026, with an extension available depending upon the funder's request. The mission of the VITA program is to assist eligible taxpayers in fulfilling their tax responsibilities by providing free tax return preparation to establish the greatest degree of public trust. Volunteers are required to maintain the highest standards of ethical conduct and provide quality service.

Requirements

High School Diploma or equivalent required. Bachelor's degree preferred. Must have at least 1 year of supervision experience and 2 years of similar work experience. Bilingual in Mien, Burmese, and/or Spanish is required.
Must be able to accomplish program goals by working remotely and in the office as needed, with minimal to no direct supervision.
Must pass the IRS Volunteer Standards of Conduct (VSC) certification test and agree that they will adhere to the VSC by signing and dating Form 13615.
Strong organizational and time-management skills and consistent attention to follow-up.
Proficient in computer skills, MS Office, Gmail, Internet, and Email.
Must complete all training requirements by the IRS.
Excellent oral and written communication skills, compassionate ability to work with the public, and work well with diverse populations of clients and volunteers.
Must be available to work on a non-standard work schedule, including as needed (evenings and weekends).
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire; must pass a background check
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; and move objects up to 25 pounds.

Responsibilities

Serves as a point of contact for LFCD Tax Sites (San Pablo and Oakland offices), United Way Bay Area (UWBA), and the IRS.
Ensure all site services provided are free to all clients who qualify to receive VITA services.
Communicate with UWBA staff, IRS staff, and other tax sites to answer taxpayer questions regarding tax law and clients' tax returns.
Monitor data review and follow-up to ensure all returns are accurate.
Oversee tax appointment screening and services. Serve as an administrator of appointment scheduling for tax returns.
Provide technical support and encourage VITA specialists and volunteers to use the IRS toll-free Volunteer Hotline for advanced tax questions.
Provides tax site administration, including the collection of required IRS forms, site material orders, software orders, and set-up.
Ensures IRS Code of Conduct and Confidentiality Regulations are being practiced.
Electronically file tax returns with the IRS within 24 hours, and resolve rejected returns in a timely manner.
Promptly notify UWBA and the IRS of changes in site operation hours and/or days.
Professionally represent LFCD in the community.