Program Coordinator

Impact Community Action•Columbus, OH

About The Position

The Program Coordinator is responsible for supporting the implementation and administration of workforce development and self-sufficiency programs. This position assists with the coordination of services, client engagement, data management, and compliance-related reporting requirements. The Program Coordinator works closely with the Project Manager to ensure program objectives are met in alignment with agency goals and funding source requirements.

Requirements

Youth Engagement
Cultural Competency
De-Escalation Techniques
Customer Service
Integrity and Trust
Adaptability
Communication Skills
Team Collaboration
Patience and Resilience
Action Oriented
Drive for Results
Self-motivated
Problem Solver
Process Management
Innovation
Motivator
Empathy

Responsibilities

Facilitate interactive workshops and educational sessions for diverse audiences, including youth and adult participants
Lead group discussions that foster engagement, collaboration, and meaningful learning outcomes
Support ongoing program development efforts, including assisting with curriculum preparation, resource development, and continuous quality improvement initiatives
Assist with client intake processes, including eligibility verification and accurate data entry into agency databases and case management systems
Coordinate scheduling for client appointments, workshops, meetings, and program activities to ensure efficient service delivery
Assist with event setup and coordination, including preparing materials, managing logistics, and supporting on-site program activities
Conduct client follow-ups to support engagement, track progress toward established goals, and document participant outcomes
Provide general administrative support to ensure smooth daily program operations
Conduct participant surveys and collect feedback to evaluate program effectiveness and support continuous improvement efforts
Shadow financial counseling sessions to gain programmatic insight, support service coordination, and ensure accurate documentation of services provided
Maintain accurate and organized communication records in compliance with agency policies and funding source requirements
Contribute to the collection, tracking, and reporting of performance measures required for Community Services Block Grant (CSBG) and other federal, state, local, and private funding sources
Supervise field trips and off-site program activities, ensuring participant safety and adherence to agency policies and procedures
Perform other duties as assigned to support program objectives and agency outcomes