Program Coordinator - SESP Student Affairs

Northwestern University • Evanston, IL

44d • $55,000 - $60,000

About The Position

The School of Education and Social Policy Office of Student Affairs and Undergraduate Program. Reporting to the Associate Dean, manages the operations for the office, including academic and program advisors, instructional faculty, and students. Oversees events, faculty onboarding and instructional support, coordinates programming, manages the OSAUP budgets and finance functions, and provides student support. Areas of Responsibility: Administration Budget and Financial Communications Events Faculty Support Outreach Program Development Student Support Contact Level / Frequency In same dept Outside dept Outside NU Peer level employees Students, students' parents, students' employers Nature of Contacts Exchange information Routine problem solving Routine decision making Complex problem solving Implement policy Recommend policy Please note: Occasional after hours events Position may have occasional attendance at off-hours meetings and events.

Requirements

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• One year program/project administration or other relevant experience.
• ADP Adaptability
• ATTDET Attention to detail
• COACH Coachability
• COL Collaboration
• COLL Collegiality
• COMPLIAN Compliance
• COW Communication-Oral and Written
• CUF Customer Focus
• DEP Dependability
• DIV Diversity
• INT Initiative
• MEETSDE Meets deadlines
• MUT Multi-Tasking
• ORG Organization
• PRS Problem solving
• TEAM PLA Team Player17.

Nice To Haves

• Event planning and execution experience is desirable.

Responsibilities

• Manages day to day operations.
• Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
• Manages design and development of program databases; compiles & analyzes data; prepares reports.
• Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
• Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
• Acts as liaison to IT to ensure technology systems are properly installed & maintained.
• Participates in budget preparation.
• Maintains budget & associated analysis & reports.
• Enters individual &/or summary of transactions into journals &/or general ledger or other NU enterprise system.
• Reviews; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions.
• Processes transfer &/or appropriation charges & may balance &/or close accounts.
• Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates.
• Develops coordinated, consistent marketing and brand messages.
• Incorporates social media and networking into program/project aspects as appropriate.
• Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
• Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
• Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.
• Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
• Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
• Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.
• Implements corrective actions required as a result of surveys or other indicators.
• Coordinates programming, convocation planning, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
• Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
• Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
• Supports faculty in development and approval of new courses, faculty payments, classroom coordination, evaluations, and grading.
• Faculty development
• Manages program/project curriculum, seminars, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives.
• Manages academic quality and continued growth and expansion.
• Identifies & obtains external expertise as needed and works with content experts for current and new programs.
• Reviews programs/projects to increase efficiencies to support growth.
• Participates in team discussions regarding speaker selection, communication, and topic development.
• Leads program/project updates and improvements.
• Administers & maintains existing strategic plans.
• Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations.
• Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc.
• Advises students regarding admissions, academic, career and development matters. At the level of logistics and being a resource; in this program, each student has a specific academic advisor.
• Implements strategy regarding structure, process, & staff support of students in compliance with NU policy.
• Resolves administrative issues (RAS forms, stipends, monitors fellowships, etc.)
• Organizes new student activities.
• Tracks data entry of grades into CAESAR, assuring faculty completes process by deadline.
• Supervises five or more student workers.
• Performs other duties as assigned.

Benefits

• At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.
• Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
• We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
• Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees