Program Coordinator - Residential Care
About The Position
The Program Coordinator provides day-to-day operational leadership within a residential cottage, supporting youth ages 13–20 in a trauma-informed, structured, and nurturing environment. This role coordinates and oversees daily programs, activities, and services while supervising assigned staff and ensuring consistent, high-quality care. Working closely with the Care Coordinator, the Program Coordinator plays a key role in staff supervision, crisis response, program implementation, and maintaining continuity of leadership coverage during after-hours operations, weekends, and on-call periods. Children's Attention Home, founded in 1970, provides comprehensive residential care for youth up to age 21, utilizing a nationally accredited, trauma-informed, evidence-based care model.
Requirements
- Bachelor's degree or an associate degree with active, continuous enrollment in a bachelor's degree program required
- Minimum of two years of supervisory experience required
- Prior experience working with children or youth in a residential, child welfare, or similar setting required
- Valid driver's license required and must be maintained throughout employment
- Ability to work extended or irregular hours, including nights, weekends, and holidays
- Ability to meet the physical demands of residential care, including standing for long periods, lifting up to 50 pounds, and responding quickly to emergencies
- Must complete and maintain all required agency, licensing, and regulatory trainings (including CARE and Non-Violent Crisis Intervention)
Responsibilities
- Provide day-to-day leadership and supervision to Team Leads and Youth Care Specialists.
- Coordinate staffing schedules to ensure appropriate coverage and ratio compliance.
- Support staff performance through coaching, accountability, and participation in performance management processes.
- Ensure compliance with licensing, regulatory, and training requirements.
- Facilitate staff meetings, trainings, and regular supervisory check-ins.
- Oversee accurate and timely completion of required documentation.
- Communicate policies, expectations, and new initiatives to ensure consistent implementation.
- Monitor cottage operations, including supplies, maintenance needs, and daily program flow.
- Participate in intake processes and serve as a point of contact for external partners as needed.
- Respond to and manage critical incidents, including de-escalation, documentation, and follow-up.
- Participate in the on-call rotation to provide leadership coverage outside regular hours.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
