Program Coordinator, Performance Data

All Chicago Making Homelessness History • Chicago, IL

just now • $47,009 - $62,370 • Hybrid

About The Position

We are looking for a Program Coordinator to serve a critical role in analyzing data, providing technical assistance, and coordinating activities to engage the homeless services system in the strategic use of data to reduce homelessness.

Requirements

• Bachelor's degree in public policy, public administration, social work, business administration or related discipline, or equivalent degree or comparable experience.
• Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
• Strong skills in data analysis and visualization.

Nice To Haves

• Possessing 2-3 years of experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
• Experience with HUD-funded programming, Coordinated Entry and/or the Homeless Management Information System (HMIS) is preferred.

Responsibilities

• Creates presentations, guides, or summaries that share insights about performance data. This includes conducting analysis, compiling information, writing narratives, and creating tables and visualizations. Identifies steps, provides updates to supervisor, and raises issues that arise.
• Develops training and technical assistance materials on Homeless Management Information System (HMIS) data entry, workflows, reports, and quality. Development of these materials is tied to specific needs for performance improvement in the Chicago CoC.
• Implements data improvement cycles by establishing procedures, organizing required steps, collecting data and feedback, scheduling meetings, preparing materials, drafting communications, etc. Develops and manages documented, repeatable processes and proposes strategies for improving upon them.
• Creates materials such as data charts and plans to document the metrics, benchmarks, and data sources used in monitoring and measuring performance outcomes.
• Provides timely and clear communication to internal and external stakeholders by drafting agendas, presentations, emails, communication plans, meeting notes, etc. Proactively identifies the communication aspects of project coordination and ensures follow-through and effective customer service.
• Identifies professional development goals and actively works to attain them. Goals include skill development related to the use, management, and analysis of data.
• Tracks, coordinates, and implements the evaluation of CoC-funded projects through activities such as creating instruction manuals, trainings, submission forms, and providing technical assistance to projects.
• Sets meeting agendas with research partners, tracks status of research projects, and reviews research study materials to communicate about issues, progress and tasks.
• Maintains organizational files and documents in SharePoint for team collaboration and projects.
• Participates in compliance monitoring activities.
• Responds to requests for information from partner agencies and community members seeking resources and assistance.
• Utilizes project management skills to balance priorities with capacity, tracks goals and deadlines, and communicates about progress towards them.
• Thinks creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
• Other duties as assigned.

Benefits

• We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level