Program Coordinator, MSW, MNL

PACIFIC UNIVERSITY • Forest Grove, OR

3d • $48,000 - $59,000 • Hybrid

About The Position

The Program Coordinator provides high-level administrative and operational support for Pacific University's Master of Social Work (MSW) and Master’s in NonProfit Leadership (MNL) programs. Serving as a central pillar within the Graduate and Professional Division, this role acts as the primary liaison between students, faculty, and university-wide service departments on behalf of their program directors. The Coordinator is responsible for optimizing program workflows and collaborating with Executive Assistants and Budget Managers to align divisional practices, streamline event programming, and ensure a seamless experience for a diverse community of graduate scholars.

Requirements

• Minimum of five years of related professional experience
• Demonstrated knowledge of Microsoft Office, Outlook, and/or Google Suite.
• Proficiency with online, Zoom, and hybrid course and event facilitation.
• Command of written and spoken English is required.
• Excellent customer service and successful written and verbal communication with a broad and diverse audience in a culturally responsive manner.
• Ability to maintain confidential, detailed records.
• Proficient in the use of common office software, spreadsheets, email, databases, and electronic platforms.
• Ability to prioritize and perform multiple projects, track data, meet timelines, respond to others in a timely manner, and work both independently and as a collaborative member of the University with a high standard of integrity and ethics, in support of the University’s strategic vision and the division’s annual goals.

Nice To Haves

• Bilingual or multilingual skills, especially in Spanish.
• Experience working in a higher education setting, preferred.
• Experience coordinating or supporting student programs, events, or initiatives
• Strong written and verbal communication skills
• Familiarity with FERPA, Title IX, or other relevant higher education compliance standards
• Experience supervising student staff or volunteers

Responsibilities

• Align divisional operations by collaborating regularly with Executive Assistants and Budget Managers to standardize program management practices across the college.
• Serve as a strategic liaison between the division and university-wide service departments to ensure seamless communication and resource sharing.
• Act as a key contributor to the Graduate and Professional Division, attending planning meetings and providing insights to harmonize processes across multiple academic units.
• Implement and manage program budgets, ensuring strict compliance with institutional fiscal policies and applicable constraints; provide regular reporting and data-driven updates to division budget managers.
• Process and authorize payments by reconciling invoices.
• Analyzing program data and assessing needs and opportunities in admissions, policies and procedures, and budget and implementing changes within policy and scope.
• Assist with developing and reviewing administrative and programmatic systems and procedures to ensure effectiveness of program and compliance with internal and external requirements including accreditation.
• Administer (and in some cases develop and implement) policies, procedures, and processes in alignment with the institution to support program operations.
• Create and maintain office systems and independently initiate efforts to research and change policies and procedures to assure efficiency and integrity of program systems.
• Assist with accreditation and school social work licensure pathway data collection and activities.
• Coordinate and collaborate across the units within the college to offer additional necessary support as needed.
• In collaboration with the program Director(s), create and route Personnel Actions Forms, Personnel Requestion Forms and part-time adjunct faculty contracts.
• Direct onboarding for new faculty and students across the graduate programs, including orientation logistics and clinical compliance tracking.
• Manage student registration and course scheduling in consultation with Program Directors.
• Oversee Moodle sites and provide first-tier technical troubleshooting for students and instructors.
• Serve as the primary point of contact for students; program policies and events; hire and supervise work-study personnel.
• Manage the production and distribution of programmatic materials, application packets, and new student welcome assets.
• Coordinate messaging between Graduate & Professional Admissions, Marketing & Communications (MarCom), and external partners to ensure program visibility and consistency across digital platforms and Moodle resource pages.
• Serve as the central hub for communication among students, faculty advisors, student committees, and external contractors.
• Partner with University Events to plan and execute high-stakes programming, including clinical/practicum trainings and commencement ceremonies.
• Direct the student entry process (including virtual and in-person orientations) while auditing mandatory compliance records.
• Manage data and information systems for the Field Practicum Program in alignment with Director directives.
• Monitor student practicum requirements and maintain consistent communication regarding clinical standing.
• Attend Clinical Coordinator meetings as a designated proxy for the Practicum Director when necessary.

Benefits

• Generous paid time off (for vacation, holidays—including winter break—and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Generous retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees