Program Coordinator IV

State of North Carolina

About The Position

Internal Posting-Only Permanent NC Department of Commerce Employees or layoff candidates with the NC Department of Commerce or eligible for RIF priority reemployment consideration as described by GS 126 may apply. Are you looking to find meaningful work and positively impact the lives of the residents of North Carolina? If your answer is yes, then we want you to join our team at the North Carolina Public Staff - Utilities Commission and make a difference. The North Carolina Public Staff - Utilities Commission is currently accepting applications for the Program Coordinator IV-Wake County. The primary purpose of this coordinator position is for timely review and development of recommendations for assigned telecom filings, water and sewer resale (i.e., WR and WRN) filings, as well as analytical review of highly variable HHG audits and negotiating satisfactory settlements in HHG claims. The position is also responsible for necessary preparation of recommendations with regards to the Commission’s regulation of local exchange companies (ILECs), competing local providers (CLPs), interexchange long distance carriers (IXCs), payphone service providers (PSPs), and shared tenant services providers (STS), and maintaining multiple database and files across the multiple sections. The Program Coordinator IV in the Transportation and Telephone section of the Public Staff's Water, Sewer, Transportation & Telephone Division is a high-level administrative position in a specialized and multi-section regulatory environment concerning acquisition, extension, or curtailment of telecommunications/water/sewer public utility services and the implementation of policies, as well as providing regulatory oversight of household goods (HHG) carriers, privately-owned ferry operators, and regular route bus services. Division responsibilities include but are not limited to: • Review of utility companies’ proposals for changes in rates and service. • Utilities response to federal and state regulations. • Preparation of recommendations the North Carolina Utilities Commission (NCUC) on reviewing HHG claims and audits, and providing qualified guidance on suitable practices within the regulatory scope. This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement. Incentives of NC State Employment We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include: • 12 Annual Paid Holidays and monthly accrual of vacation and sick leave. • North Carolina State Health Plan administered by Aetna. • Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision. • NC State Retirement (TSERS), 401(k), and 457 savings plans. • WeSave Employee Discounts. • Eligibility for the Public Service Loan Forgiveness Program. Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below: https://oshr.nc.gov/state-employee-resources/benefits Note to Current State Employees The salary grade for this position is NC14. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon those factors, a pay increase MAY result. Are you looking to find meaningful work and positively impact the lives of the residents of North Carolina? If your answer is yes, then we want you to join our team at the Utilities Commission and make a difference.

Requirements

APPLICANTS MUST MEET THE EDUCATIONAL AND EXPERIENCE REQUIREMENT IN ORDER TO QUALIFY FOR THIS POSITION.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
Bachelor's from an appropriately accredited institution and three (3) years of experience related to the area of assignment; Or; An equivalent combination of training and experience.

Nice To Haves

Analytical skills to interpret comprehensive general statutes, rules, tariffs, and regulations with appropriate discretion.
Demonstrated ability to independently apply critical thinking to formulate interpretations, judgements, and resolutions in variable manner.
Clear, effective verbal and written communication skills to interact with management at all levels, various internal departments, and external parties.
General knowledge of office equipment systems and related technology, including general office software programs.
Basic knowledge of accounting practices and procedures, as well as business math principles in billing situations

Responsibilities

Review of utility companies’ proposals for changes in rates and service.
Utilities response to federal and state regulations.
Preparation of recommendations the North Carolina Utilities Commission (NCUC) on reviewing HHG claims and audits, and providing qualified guidance on suitable practices within the regulatory scope.

Benefits

12 Annual Paid Holidays and monthly accrual of vacation and sick leave.
North Carolina State Health Plan administered by Aetna.
Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision.
NC State Retirement (TSERS), 401(k), and 457 savings plans.
WeSave Employee Discounts.
Eligibility for the Public Service Loan Forgiveness Program.

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