Program Coordinator III - ARCHES Rapid Rehousing

Mid-Willamette Valley Community Action Agency•Salem, OR

1d•Onsite

About The Position

GENERAL DESCRIPTION The Program Coordinator III provides direct support to Program Management, guides staff to proper procedures and processes, works to streamline existing processes, processes bill payments to landlords, monitors grant spenddown, and verifies data entry collection. The person in this role is responsible for answering funding, eligibility, and grant compliance questions for staff and clients, and will train incoming staff. This is a grant-funded position aimed at providing case management and rental assistance to chronically homeless individuals and families in Marion and Polk counties. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma or GED Two years of related social service experience Ideal candidates will possess two or more years of homeless service delivery Preferences given to applicants who have experience being a team lead or acting in a leadership Equivalent combination of education and experience may be considered. CERTIFICATES, LICENSES, REGISTRATIONS Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required. Candidate must pass a comprehensive MWVCAA background screening prior to employment. Candidate must pass Oregon Department of Human Services criminal background check. Candidate must pass pre-employment and random drug/alcohol screenings. KNOWLEDGE, SKILLS, AND ABILITIES Basic proficiencies in computers, and MS Office products, database software and web tools. Must possess excellent planning, organization and time management skills. Ability to effectively communicate both orally and in written form. Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion required within specified timeframes to retain active employment. ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Facilitates the daily operations of services. Trains incoming staff on program policies and procedures, and oversees current staff to ensure compliance with proper procedures and processes. Works to streamline existing processes. Serves as a team lead for staff or clientele questions regarding service delivery, funding, eligibility, and grant compliance questions. Provides training opportunities to all staff as it relates to their goals for growth within the agency. Works with staff to maintain file compliance and monitors a regular file audit system. Works to provide new tools and opportunities aimed at meeting program goals and improving efficiency. Process bill payments to landlords in a timely manner per program requirements. Monitors overall grant spending, including grant spenddown. Verifies data entry collection and compliance. Creates and facilitates client rental payments. Understands the expectations of the Housing Navigation and Case Management position in the instance that they need to step in and take over in that role. Ensures complete client data in the Homeless Management Information System(HMIS); prepares data and evaluation reports. Promotes a safe and healing environment for individuals that are victims of extreme trauma. Attends and engages in required trainings. Other duties as assigned. PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Frequent/Occasional driving Maintains calm disposition when clients or others may become escalated. Regulates emotions during interactions with escalated clients and staff. Regulates emotions and handles pressure of frequent demands for attention, time and work tasks. Specific vision abilities required by this job include close vision and ability to focus. Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds. Manual dexterity for handling personal items, food, clothing, sacks, carts, office equipment and use of computers and written in-take processing. Frequent/occasional driving in all weather conditions in Marion and Polk counties. Ability to ascend and descend stairs safely and repeatedly. Ability to navigate multiple floors with or without the use of an elevator when necessary. Ability to move about the workspace. Ability to reach and/or extend to access materials or equipment. Ability to navigate uneven ground and/or varying housing settings. Ability to walk or stand for extended periods of time. Ability to walk frequently and occasionally navigate long-distance walks. Able to physically and mentally tolerate escalated, and occasionally destructive behavior from clients. Able to de-escalate others and respond calmly, and lead others in a crisis. Ability to proceed independently in accordance with Agency and program policies, guidelines, and initiatives. WORK ENVIRONMENT Close quarters, often with client population experiencing homelessness, substance abuse disorders, and/or severe and persistent mental illness, and/or unpredictable behavior. Indoor work environment with frequent interruptions and demands. This position requires on-site work. Occasional remote work may be permissible. Exposures to trash and potential biohazards. Variable and flexible work hours and weekends. MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232 .

Requirements

High School Diploma or GED
Two years of related social service experience
Basic proficiencies in computers, and MS Office products, database software and web tools.
Must possess excellent planning, organization and time management skills.
Ability to effectively communicate both orally and in written form.
Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
Candidate must pass a comprehensive MWVCAA background screening prior to employment.
Candidate must pass Oregon Department of Human Services criminal background check.
Candidate must pass pre-employment and random drug/alcohol screenings.

Nice To Haves

Ideal candidates will possess two or more years of homeless service delivery
Preferences given to applicants who have experience being a team lead or acting in a leadership
Equivalent combination of education and experience may be considered.
Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect.
Training completion required within specified timeframes to retain active employment.

Responsibilities

Facilitates the daily operations of services.
Trains incoming staff on program policies and procedures, and oversees current staff to ensure compliance with proper procedures and processes.
Works to streamline existing processes.
Serves as a team lead for staff or clientele questions regarding service delivery, funding, eligibility, and grant compliance questions.
Provides training opportunities to all staff as it relates to their goals for growth within the agency.
Works with staff to maintain file compliance and monitors a regular file audit system.
Works to provide new tools and opportunities aimed at meeting program goals and improving efficiency.
Process bill payments to landlords in a timely manner per program requirements.
Monitors overall grant spending, including grant spenddown.
Verifies data entry collection and compliance.
Creates and facilitates client rental payments.
Understands the expectations of the Housing Navigation and Case Management position in the instance that they need to step in and take over in that role.
Ensures complete client data in the Homeless Management Information System(HMIS); prepares data and evaluation reports.
Promotes a safe and healing environment for individuals that are victims of extreme trauma.
Attends and engages in required trainings.
Other duties as assigned.