DMV - Program Coordinator II
About The Position
This is an anticipated vacancy. The DMV Customer Contact Center located in Bladen County provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast-paced, performance-based call center environment responding to inquiries via phone and e-mail. The position is responsible for supervising call center employees and assisting management by promoting, monitoring, and documenting unit employees and their workflow. The supervisor must be accessible to employees to help resolve complex work and/or handle irate customers. This position is responsible for maintaining, documenting, and conducting all phases of performance management for employees supervised by this position. This employee must, in the absence of management, manage the unit; this will include approving time, composing unit correspondence, and handling personnel situations within the unit. The program area includes one or more of the following: working knowledge of vehicle titling and licensing, driver license.
Requirements
- Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
Nice To Haves
- Basic knowledge of motor vehicle laws, policies and procedures
- Experience in research and resolving problems to make independent decisions as needed.
- Experience interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele.
- Experience in establishing and maintaining strong working relationships with peers, internal and external customers while maintaining a professional demeanor.
- Experience in maintaining records, reports and data using MS office products
Responsibilities
- Supervising call center employees
- Assisting management by promoting, monitoring, and documenting unit employees and their workflow
- Resolving complex work and/or handle irate customers
- Maintaining, documenting, and conducting all phases of performance management for employees supervised by this position
- Managing the unit in the absence of management; this will include approving time, composing unit correspondence, and handling personnel situations within the unit
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
1,001-5,000 employees
