Institutional Grievance Officer - Alexander Correctional Institution
About The Position
This position is located at Alexander Correctional Institution in Taylorsville, North Carolina. The Program Coordinator II/Institutional Grievance Officer will be responsible for the coordination and implementation of the Department of Adult Correction Administrative Remedy Procedures/Grievance Program for the assigned prison facility. The policy of the North Carolina Department of Adult Correction (DAC), Division of Institutions (DOI) is to provide offenders an opportunity for administrative settlement of legitimate grievances. A quality offender grievance response is essential to the Division of Institution's mission and impacts the outcomes of offender lawsuits. The Institutional Grievance Officer will be assigned to prison facilities with large offender populations to coordinate the increased volume of offender grievances. The position will be responsible for monitoring the grievance program to ensure the process meets Department of Adult Correctional policy requirements. The position will maintain knowledge of the Administrative Remedy Procedures/Grievance Program and consult with staff and offenders to provide guidance in the resolution of concerns/issues. The position will assist with investigating grievance claims by researching and gathering facts for response to the offender. The position will analyze data and complete reports on grievances while demonstrating the ability to organize and complete work assignments with minimal guidance.
Requirements
- Thorough working knowledge of the agency's Administrative Remedy Procedure Policy, forms utilized in the processing publications and correspondence(s) received from each facility/institution.
- Must have proficiency in the use of Microsoft applications (Word, Excel, PowerPoint and Databases).
- Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
Responsibilities
- Coordination and implementation of the Department of Adult Correction Administrative Remedy Procedures/Grievance Program
- Monitoring the grievance program to ensure the process meets Department of Adult Correctional policy requirements
- Maintaining knowledge of the Administrative Remedy Procedures/Grievance Program
- Consulting with staff and offenders to provide guidance in the resolution of concerns/issues
- Assisting with investigating grievance claims by researching and gathering facts for response to the offender
- Analyzing data and complete reports on grievances
- Organizing and completing work assignments with minimal guidance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
1,001-5,000 employees
