Program Coordinator I
About The Position
Program Coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client's needs change. If you enjoy a role that keeps you on the move, this position offers frequent, planned, local travel to client locations. You'll be supported with mileage reimbursement to make travel smooth and manageable. During your first 12 weeks of hire, you'll complete new hire training that includes up to four in-person sessions in Dallas. This is a part-time, hybrid position that offers remote work with additional required travel to Austin and/or Dallas twice per quarter for team meetings and in person trainings.
Requirements
- Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
- 1 year of previous experience working with individuals with disabilities or the elderly preferred
- Combination of education and experience
Nice To Haves
- Bilingual preferred
Responsibilities
- Maintain and coordinate a caseload of clients enrolled in Medicaid programs
- Coordinate clients' in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
- Assist with daily intake and referral processes to ensure positive business growth and development
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacy
- Ability to meet position requirements with little direct oversight
- Collaborate with stakeholders regarding the delivery of services
- Effective written and verbal communicator
- Comply with applicable legal requirements, standards, policies, and procedures
- Demonstrate dependability
- Demonstrate effective problem-solving and decision-making skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Market services to referral sources as needed
- Maintain necessary skills and knowledge to coordinate workflow
- Participate in professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs, and provider fairs
- Enroll clients and employees in services, web portal, and EVV systems as needed
- Conduct necessary client assessments and home visits as required
- Answer and make phone calls and occasional video calls
- Other duties as assigned
Benefits
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
