Program Coordinator I

Consumer Direct Care Network•Houston, TX

4d•Hybrid

About The Position

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Program Coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client's needs change. If you enjoy a role that keeps you on the move, this position offers frequent, planned, local travel to client locations. You'll be supported with mileage reimbursement to make travel smooth and manageable. During your first 12 weeks of hire, you'll complete new hire training that includes up to four in-person sessions in Dallas. This is a hybrid position that offers remote work with additional required travel to Austin and/or Dallas twice per quarter for team meetings and in person trainings.

Requirements

Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
1 year of previous experience working with individuals with disabilities or the elderly preferred
Combination of education and experience
Employees must provide their own reliable internet if working a remote/hybrid position

Nice To Haves

Bilingual preferred

Responsibilities

Maintain and coordinate a caseload of clients enrolled in Medicaid programs
Coordinate clients' in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
Assist with daily intake and referral processes to ensure positive business growth and development
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Ability to meet position requirements with little direct oversight
Collaborate with stakeholders regarding the delivery of services
Effective written and verbal communicator
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Market services to referral sources as needed
Maintain necessary skills and knowledge to coordinate workflow
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Enroll clients and employees in services, web portal, and EVV systems as needed
Conduct necessary client assessments and home visits as required
Answer and make phone calls and occasional video calls
Other duties as assigned