Program Coordinator- Health Insurance Information Counseling & Assistance Program (HIICAP)

LIFESPAN OF GREATER ROCHESTER INC•City of Rochester, NY

15h•$22

About The Position

Want to join an award-winning team? Want to take on meaningful work and make a positive difference in the lives of older adults? Lifespan is a trusted mission- driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow professionally in a supportive and inclusive environment. A HIICAP (Health Insurance Information, Counseling, and Assistance Program) Coordinator manages the local program for Monroe and Livingston County, overseeing volunteers’ daily operations. Recruiting, training and supporting volunteer counselors who help Medicare beneficiaries understand their complex health insurance (Parts A, B, C, D, Medigap). Coordinate and schedule volunteer time. Scheduling community events, i.e., tabling events, health fairs and Medicare presentations in the community. We help individuals with Medicare and their families, those soon to be eligible for Medicare, and individuals with disabilities and low-income older adults. In essence, the HIICAP Coordinator is the central figure ensuring unbiased, accurate health insurance guidance reaches those who need it, leveraging volunteers and adhering to strict program guidelines.

Requirements

Certified NYS HIICAP Counselor
Ability to interface with all levels of personnel and to work effectively in multicultural situations in a professional and respectful manner.
3 years’ experience in the health insurance industry or related health insurance counseling
Pass the annual HIICAP counselor exam yearly. By October 15th
Extensive knowledge of Medicare and Medicare related insurance such as Medicare Advantage plans and Medigap Supplementals.
Working knowledge of community resources
Medicare-related assistance programs i.e. NYS EPIC, Low Income Subsidy (extra help) Medicare Savings Program (MSP) and Medicaid.
Medicare rules and regulations regarding IEP, AEP, OEP GEP and SEP.
Ability to maintain composure under strict deadlines and difficult situations.
Strong organizational, verbal, written and telephone communication skills are required.
Strong interpersonal, analytical, communication, organizational and problem-solving skills
Computer experience preferred (Word, Excel, Office 365, Peerplace, Acuity and web research).
Some standing during group facilitation.
Normal daily walking and sitting.
Frequent computer usage
Some lifting (files, etc.) <35 lbs.
Ability to work in multi-cultural situations.

Responsibilities

Volunteer Management: Recruit, screen, train, and support volunteer HIICAP counselors.
Program Oversight: Supervise daily activities, manage schedules, and implement strategies.
Public Education: Schedule presentations and outreach on Medicare, Part D, Advantage plans, and Medicare assistance Programs.
Counseling Support: Assist counselors with complex client issues, fraud/abuse reporting, appeals, and low-income subsidy applications (Extra Help, MSPs) and call SHIP for client information.
Community Liaison: Build relationships with agencies and community groups to promote Medicare presentations.
Ensure counselors provide objective information on Medicare, Medigap, Advantage plans (Part C, and drug plans (Part D).
Oversee volunteers’ daily activities.
Recruiting and training new volunteers.
Scheduling volunteers time.
Scheduling Medicare presentations and tabling events such as health fairs in the community.
Back up to HIICAP Director and Program assistant.