Program Coordinator, Family/Domestic Violence Project

The Legal Aid Society•New York, NY

About The Position

The Legal Aid Society’s Civil Practice has an opening for a Program Coordinator in the Family/Domestic Violence (DV) Project. The Family/DV Project provides comprehensive direct legal assistance to survivors of domestic violence in a broad range of civil matters, including orders of protection, divorces, custody, visitation, child support, spousal support, property rights, consumer matters and immigration. The Program Coordinator for the Family/Domestic Violence (DV) Pilot Project will support the unit though the implementation and administration of grants and data within The Legal Aid Society’s Civil Practice. Reporting to the Citywide Director of the Family/DV Project, the Program Coordinator will be primarily responsible for coordinating client intakes and referrals, assisting with data collection and integrity, and ensuring timely and accurate grant reporting. They will work with the Family/DV Unit, Borough Administrators and their teams, case handlers, and the Civil Grants & Contracts Team. This position will help establish and maintain efficient systems for case management updates, data and document upload, and program data tracking, while facilitating communication between internal teams and community-based partners. The Program Coordinator will also support outreach and engagement efforts to strengthen collaboration and service delivery for survivors of domestic violence, as well as conduct intake with clients. The ideal candidate will be a highly organized team player with strong communication skills, a commitment to public interest work, and the ability to develop effective systems for data entry and client outreach.

Requirements

Bachelor’s degree or an equivalent combination of 4+ years of post-secondary education and/or work experience
Excellent computer skills including Office 365 and all Microsoft Office programs, especially Microsoft Excel (pivot tables, etc.), and demonstrated ability to work with databases
Proficiency in fundamental arithmetic operations and numerical accuracy
Previous administrative experience
Excellent organizational skills and attention to detail
Experience working in a fast-paced environment with competing priorities
Ability to work collaboratively in a team setting, including strong communication and follow-up skills
Ability to manage relationships and effectively communicate with office management, case handlers, and the Civil Grants & Contracts Team
Demonstrated ability to accurately and quickly gather data, compile information, and maintain precise records
Detail-oriented with a focus on minimizing errors and ensuring compliance
Highly self-motivated and able to work independently
Excellent judgment, including the ability to handle sensitive or confidential information
Ability to multitask and meet deadlines
Commitment to advocacy on behalf of survivors of domestic violence and other vulnerable populations is strongly desired
Commitment to Legal Aid Society’s mission to secure equal justice before the law for all New Yorkers
Interpersonal and communication skills that enable healthy and productive working relationships
Ability to perform duties with the highest regard for confidentiality, integrity, and respect
Commitment to Legal Aid Society’s mission and values

Nice To Haves

Proficiency in another language preferred

Responsibilities

Coordinate client intake and referral processes, ensuring timely and accurate communication across staff and partners
Assist existing Legal Aid clients in obtaining assistance from other providers when appropriate
Organize and manage the case management system and maintain accurate electronic case files
Assist with program development, implementation, and reporting to meet grant requirements
Support the creation and updating of shared practice resources for case handlers
Conduct intake with clients and determine next steps
Foster and encourage teamwork and effective communication within the Family/DV Project
Represent the Civil Practice and Legal Aid Society in community outreach and engagement activities
Work with the Family/DV Unit, Borough Administrators, case handlers, and the Civil Grants & Contracts Team to ensure case matters are timely updated with data required for grants management
Oversee and ensure collection of data for grants/contracts, including accurate service levels, completed forms, and other information needed to establish eligibility and outcomes
Ensure all required documents for programmatic audits are uploaded into the case management system before case closing
Maintain overall quality assurance in the case management system by identifying duplicate cases or clients, ensuring proper case assignment, and confirming timely case closure
Create standards of operation for data entry
Follow up with and/or interview clients to obtain information needed to properly enter and update cases, as needed
Implement best practices for data collection and reporting in coordination with the Civil Grants & Contracts Team
Monitor compliance with grant requirements and assist in preparing reports for funders
Support outreach activities and engagement with community-based organizations to strengthen collaboration and service delivery for survivors of domestic violence
Assist in development and maintenance of community education materials and training for clients and partner advocates
Participate in continuous professional development
Demonstrate affirmative behaviors that support an inclusive work environment
Perform other duties as assigned