Program Coordinator Exempt

Lifepoint Health • Fort Worth, TX

4d

About The Position

Coordinator assess the needs of walk-in and phone callers to ensure their referral to the service or resource to best address those needs. Coordinator assists in scheduling initial psychiatric assessment on patients seeking treatment of substance abuse, dual diagnosis or psychiatric or emotional disorders and presents symptoms to psychiatrist for best recommendation of care. Coordinator refers and triages patients to other sources of treatment when appropriate. Coordinator answers all inquiry calls regarding treatment and the facility, presents treatment options, documents calls and sets appointments for callers seeking treatment. Coordinator works with the business office to ensure smooth transition into the admission process. May be required to work flexible hours and overtime. With proper credentials, Coordinator may be required to complete vitals check on patients. Compliance: Understands and adheres to hospital compliance plan and code of conduct. Respects confidentiality at all times; follows HIPAA guidelines for disclosing information. Adhere to facility, department, corporate, personnel and standard policies and procedures. Treats all patients, visitors, and co-workers with dignity and respect. Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable. Teamwork Takes initiative to helps the team, is flexible when asked to assist in other areas. Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations. Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment. Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc. Customer Service Assumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided. Greets all customers in a positive manner and demonstrates sensitivity to customer’s needs. Answers telephone appropriate to department guidelines and avoids excessive transfers. Provides superior customer service while never crossing therapeutic boundaries. Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner. Accountability Adheres to attendance requirements. Utilizes correct procedure for taking time off. Attends departmental and staff meetings as required. Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and accurate manner. Acknowledge mistakes and demonstrates willingness to learn and correct them. Demonstrates passion and hustle in all work. LifePoint Health is a equal opportunity employer and provides a fair and equal opportunity for employment.

Requirements

• High school degree or equivalent
• valid driver’s license
• CPR certification
• Crisis Prevention Training (CPI) within 30 days
• May be required to work flexible hours and overtime

Responsibilities

• assess the needs of walk-in and phone callers to ensure their referral to the service or resource to best address those needs
• assists in scheduling initial psychiatric assessment on patients seeking treatment of substance abuse, dual diagnosis or psychiatric or emotional disorders and presents symptoms to psychiatrist for best recommendation of care
• refers and triages patients to other sources of treatment when appropriate
• answers all inquiry calls regarding treatment and the facility, presents treatment options, documents calls and sets appointments for callers seeking treatment
• works with the business office to ensure smooth transition into the admission process
• complete vitals check on patients (with proper credentials)
• Understands and adheres to hospital compliance plan and code of conduct
• Respects confidentiality at all times; follows HIPAA guidelines for disclosing information
• Adhere to facility, department, corporate, personnel and standard policies and procedures
• Treats all patients, visitors, and co-workers with dignity and respect
• Always appears professional
• Wears name badge at all times
• Adheres to uniform standards if applicable
• Takes initiative to helps the team, is flexible when asked to assist in other areas
• Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations
• Demonstrates concern for overall team and understands how actions affect others
• Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment
• Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc
• Assumes responsibility for maintaining a clean, safe environment
• Demonstrates knowledge of the facility and services provided
• Greets all customers in a positive manner and demonstrates sensitivity to customer’s needs
• Answers telephone appropriate to department guidelines and avoids excessive transfers
• Provides superior customer service while never crossing therapeutic boundaries
• Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner
• Adheres to attendance requirements
• Utilizes correct procedure for taking time off
• Attends departmental and staff meetings as required
• Is accountable and shows pride in work; strives to do more than the minimum required
• Shows initiative and completes work in a timely and accurate manner
• Acknowledge mistakes and demonstrates willingness to learn and correct them
• Demonstrates passion and hustle in all work

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees