Program Coordinator, DC Resource Bridge
About The Position
Legal Aid DC is seeking a Program Coordinator to support the DC Resource Bridge. Since 1932, Legal Aid has provided civil legal assistance to clients in individual cases and engaged in systemic reform across various areas including consumer law, domestic violence/family law, housing, public benefits, appellate matters, immigration, and collateral consequences of criminal justice involvement. The organization is committed to racial justice and equity, aiming to reflect the diversity of the communities it serves and empower staff and clients. The DC Resource Bridge is a citywide project offering a streamlined process for DC residents to access legal services via telephone, online forms, and upcoming in-person intake. The Program Coordinator will perform a combination of front desk, intake, programmatic, and administrative support duties for this project.
Requirements
- Strong commitment to racial, economic and social justice
- Experience engaging with individuals who are in crisis or dealing with trauma
- Effective oral and written communication skills
- Excellent organizational skills and attention to detail
- Ability to multi-task and prioritize assignments
- Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and other Microsoft applications
- Paralegal certificate
- Bachelor’s or Associate’s degree
- Equivalent relevant experience
Nice To Haves
- Familiarity working with online databases or case management systems preferred
- Familiarity with legal, social services or public benefits systems through lived and/or prior professional experience preferred
- Working proficiency or fluency in Spanish or Amharic preferred but not required
Responsibilities
- Staff the front desk at Legal Aid DC’s SE office 2-3 days per week, including: answering the phone
- interacting with walk-in applicants, including by helping applicants fill out registration forms and explaining the intake process
- assisting with any deliveries
- other administrative tasks
- Staff one of our courthouse intake sites 1-2 days per week, including: interacting with walk-in applicants including by helping applicants fill out registration forms and explaining the intake process
- other administrative tasks
- Provide programmatic and administrative support to the DC Resource Bridge, including: review new voicemails and completed online intake forms; create records for new voicemails; and assign matters to Navigators
- return voicemails and connect applicants with Navigators
- coordinate and participate in outreach with partner organizations
- create presentations for tabling events and partner meetings
- order supplies and track inventories
- manage invoices
- help manage requests for interpreters and document translations
- Serve as a point of contact for partner providers who need technical assistance, such as updating profiles and assisting with training new staff
- Assist Navigators with technical problems
- Work in-person up to four days per week, as operationally needed, at any of the following locations: Legal Aid DC SE or NW DC offices and DC Superior Court
- Other duties as assigned
Benefits
- eligibility for fully paid health insurance
- annual retirement match
- 13 paid holidays
- 20 days of annual leave per year
- 15 days of sick leave per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
