Program Coordinator - Communications - OFMD

Washington University in St. Louis•Hanover County, VA

4d•$21 - $33•Onsite

About The Position

The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campus’ mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus. OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world’s largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations. As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university’s mission. For additional information, view a quick message from some of our employees: https://facilities.med.wustl.edu/Careers. The Program Coordinator I – Continuous Improvement plays a vital role in advancing the mission of the Operations & Facilities Department (OFMD) at WashU Medicine and the Facilities Planning & Management team on the Danforth campus. This position provides comprehensive coordination, administrative, and logistical support to the Administrative and Campus Service Operations team and the overall department, with a strong focus on employee engagement, training and development, departmental programs, and university initiatives.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Relevant Experience (3 Years)

Nice To Haves

Bachelor's degree
Administrative Or Coordination Role In A Facilities Environment (4 Years), Higher Education, Medical School, Healthcare, Or In Facilities Planning And Project Management (4 Years)
Adaptability
Budgeting
Community Organization
Continuous Improvement
Customer Service
Deadline Management
Detail-Oriented
Educational Institutions
Engagement Programs
Fast-Paced Environments
Interpersonal Communication
Microsoft Office 365
Oral Communications
Organizational Processes
Problem Resolution
Project Coordination
Self Motivation
Sound Judgment
Stakeholder Relationship Management
Time Management
Training Programs
Willingness to Learn
Workday HCM
Working Independently
Written Communication

Responsibilities

Program & Operational Support Provide day‑to‑day operational coordination for departmental programs, including People + Place, Training and Development, and Continuous Improvement initiatives. Support program logistics such as scheduling, agenda development, room reservations, catering coordination, event materials, and budget tracking. Maintain departmental email lists, program contact lists, and distribution groups.
Training & Development Assist with the development, coordination, and delivery of technical trainings, including computer training and Microsoft Office applications (Excel, Outlook, PowerPoint). Coordinate training sessions such as Facilities Management Professional (FMP) Training and technical trainings, including setup, follow‑up, materials preparation, and catering. Provide training facilitation to OFMD staff as assigned.
Employee Engagement & Community Outreach Coordinate employee engagement events and initiatives, including Spirit Week, Kindness Day, holiday socials, campus tours, and similar activities. Support community outreach efforts such as food drives, clothing donations, 50/50 raffles, and other department‑wide engagement events. Partner with HR and department leadership to support onboarding meetings, onboarding surveys, and recognition programs.
Communications & Reporting Assist with program communications, including drafting and editing content for the OFMD newsletters, Employee surveys, flyers, presentations, and internal announcements. Maintain, review, and update the OFMD Staff Resources website, ensuring accuracy, accessibility, and compliance with university standards. Provide benchmarking support and assist with departmental KPIs and reporting as assigned.
Administrative & Executive Support Manage scheduling and calendar coordination for the Executive Director, Administration & Campus Service Operations, including meeting preparation, catering orders, and materials organization. Support team and program meetings, committee work, and associate work groups. Process office needs such as supply ordering, signage, badge/computer requests, and general office organization. Maintain Green Office program efforts and support sustainability initiatives.
Collaboration & Cross‑Coverage Work collaboratively in a cross‑functional team environment and provide backup support to other team members as operational needs arise. Perform other duties as assigned in support department and university objectives.

Benefits

Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

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