Program Coordinator - Call Center

Providence • Seattle, WA

2d

About The Position

The position in the Call Center will utilize the Medicall application and work with the different departments and clinics to create an initial On Call Profile. Gathers schedule requirements, assigns access levels to the department and clinic resource for on going on call schedule creation, create on call profile/passwords, set up on call Short List for department and clinics, define instructions, train and review individual resources, pager numbers, carrier types, statuses and ID numbers. The position will be available on going to create new On Call Profiles for Department and clinics as they grow. This roles supporting the primary Senior Program Coordinator and working as a Lead Call Center Representative. The position in the Call Center will primary serve as a Call Center Coordinator by providing phone coverage for call transfers, code dispatch, and alarm monitoring, first line leadership support for operators, Call Center KPI Tracking and additional Call Center projects. They will also assist and provide support for the Senior On-Call Schedule Program coordinator with the monitoring and management on On-Call schedules. On-Call Schedule duties will include but not limited to monthly schedule tracking, schedule audits, monthly downtime preparations, and profile and schedule management and maintenance. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 2 years of user account administration or scheduling staff to work
• 1 year of account and group administration
• Job related experience including responsibility for coordinating complex administrative projects for management and associated professionals in a major organization

Nice To Haves

• Associate's Degree from an accredited college
• Experience working with the Medicall application
• Health care experience

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
• We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees