Program Configuration Business Consultant

Sedgwick

2d

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Program Configuration Business Consultant PRIMARY PURPOSE: To establish and maintain client, federal, and state program quality and compliance through thoughtful and accurate program configuration

Requirements

• Bachelor's degree from an accredited college or university preferred.
• Four (4) years of claims management, and/or other related experience or equivalent combination of education and experience required.
• In depth knowledge of claims management and/or absence management processes and procedures
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Self motivated
• Ability and willingness to take initiative
• Ability to work in a team environment
• Ability to meet or exceed Service Expectations
• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Computer keyboarding, travel as required
• Hearing, vision and talking

Responsibilities

• Facilitates discussions with clients during implementation and as program changes are required over time, ensuring benefits are understood and properly documented and configured.
• Analyzes client and federal/state benefits; makes recommendations regarding configuration and process options.
• Maintains and verifies client and federal/state benefit parameters in the claims management system and researches issues to resolution.
• Completes client data conversions by analyzing client / vendor files, mapping to standard templates, and working with vendors within expected timeframes set by Implementation.
• Maintains complete understanding of program design, processes, client expectations and partner relationships; makes recommendations for improvements
• Plays a key role in maintaining client relationships, assists in new business productions, and represents Company with specified industry groups.
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level