Program Compliance Manager, Community Care

Acmh•New York, NY

2d•$70,000

About The Position

The Program Compliance Manager is responsible for ensuring that ACMH’s community-based programs remain in full compliance with regulatory requirements set forth by the New York State Office of Mental Health (OMH) and the New York City Department of Health (DOH). This role partners closely with program leadership and frontline teams to identify compliance gaps, implement corrective action plans, and sustain adherence to all applicable standards. The Program Compliance Manager also leads staff training initiatives related to regulatory requirements, including annual updates and policy changes.

Requirements

Bachelor’s degree required.
Minimum of 3–5 years of experience in program oversight or having served in quality and compliance function within a nonprofit or healthcare setting.
Strong attention to detail with the ability to interpret and apply regulatory guidelines.
Excellent organizational, communication, and training facilitation skills.

Nice To Haves

Demonstrated experience with New York State and/or New York City regulatory audits strongly preferred.
Working knowledge of New York Health Home regulations and OMH standards preferred.

Responsibilities

Conduct comprehensive reviews of newly enrolled clients to ensure all required documentation is completed accurately and uploaded to the electronic health record (EHR).
Ensure timely completion of initial assessments and care plans in accordance with program and regulatory standards.
Monitor Health Home Plus eligibility on a monthly basis, ensuring annual reassessments and clinical determinations are properly documented.
Review Assisted Outpatient Treatment (AOT) reporting monthly and escalate deficiencies to Program Directors.
Perform routine chart audits to ensure documentation meets agency, city, and state compliance standards.
Develop and deliver training for new hires on regulatory requirements; lead annual refresher trainings and updates for existing staff.
Verify that all billing claims are supported by accurate, complete, and timely documentation.
Collaborate with Program Directors to prepare for regulatory audits and actively participate in on-site reviews.
Represent ACMH in Lead Health Home compliance committees and external compliance forums.
Track and ensure completion of required annual fire drills and related compliance activities.
Perform additional duties as assigned to support program integrity and operational excellence.