PROGRAM ASSOCIATE

Montefiore Health System•New York, NY

3d•Onsite

About The Position

Serves as a primary point of contact for the Nursing Education dept. and demonstrates excellence in customer service in all interactions and with all of their customers. Interacts primarily with clinical faculty and nurse educators in the dept, helping them to organize classes, virtual and in-person. Books and confirms room reservations in advance of the class. Works with the LMS team to open classes, advertise classes, track attendance and run basic LMS reports. Works with other members of TLN, in a collaborative manner, seeking solutions that work for all parties and escalates unresolved issues to their Administrative Supervisor, and Director if needed. Works with nursing leadership and front line nursing staff to trouble shooting LMS issues, escalating to the LMS team when they need additional help and resources to solve LMS issues. Maintain Par level of supplies by taking inventory, ordering supplies in advance of programmed classes. Books moving firms when needed in advance of a scheduled class. Directs firm employees to move, remove, place items in specific locations. Maintains close working relationship with TLN, HR, and other departments, working together to solve day-to-day operational issues, escalating problems to the Administrative Supervisor, Director and AVP. Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. Calling All Nurses! Nurse Recruitment Hotline: 718-920-6697; Monday-Friday: 9am-4pm Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve. Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise. An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team! To heal, to teach, to discover and to advance the health of the communities we serve. To be a premier academic medical center that transforms health and enriches lives. Automated Employment Decision Tools Notice (AEDT)

Requirements

High School Diploma or GED required
Strong command of the English language, both written and verbal.
Basic skills in Microsoft Word, Excel, PowerPoint.
Ability to operate computer and media equipment such as projectors, printers, scanners, desktop computers, laptops.
Attention to detail required.
Strong service orientation- customer first attitude.
After training, must demonstrate proficiency in applying knowledge of all learning technology and databases, booking and confirming rooms, ordering supplies, communicating effectively with members of the Nursing Education dept.
Customer first attitude at all time.
Must be able to escalate unresolved issues to the Administrative Supervisor
Must be able to travel to locations in the greater New York area.
Some flexibility with start times required, may require early morning start at 6 or 7am.

Nice To Haves

Associates degree preferred
Some database experience helpful.

Responsibilities

Serves as a primary point of contact for the Nursing Education dept.
Interacts primarily with clinical faculty and nurse educators in the dept, helping them to organize classes, virtual and in-person.
Books and confirms room reservations in advance of the class.
Works with the LMS team to open classes, advertise classes, track attendance and run basic LMS reports.
Works with other members of TLN, in a collaborative manner, seeking solutions that work for all parties and escalates unresolved issues to their Administrative Supervisor, and Director if needed.
Works with nursing leadership and front line nursing staff to trouble shooting LMS issues, escalating to the LMS team when they need additional help and resources to solve LMS issues.
Maintain Par level of supplies by taking inventory, ordering supplies in advance of programmed classes.
Books moving firms when needed in advance of a scheduled class.
Directs firm employees to move, remove, place items in specific locations.
Maintains close working relationship with TLN, HR, and other departments, working together to solve day-to-day operational issues, escalating problems to the Administrative Supervisor, Director and AVP.