Program Associate Director

Operation Warm•Thornbury Township, PA

About The Position

The Program Associate Director is responsible for implementing the complete life cycle of a wide variety of projects, partner programs, and events to ensure planned results are achieved on time and in alignment with Operation Warm's overall strategy. The person in this position will advance the sharing of product and program knowledge, as well as support the sustainable growth of program methodology throughout the business. This position has direct oversight and supervision of other roles in the Program department.

Requirements

Bachelor's degree in business, or a related field
5-7 years of project management and events planning and related experience
Experience working in the human service field in some capacity
Proven ability to complete projects according to outlined scope, budget, and timeline and through the entire life cycle
Proven ability to solve problems creatively
Strong interpersonal communication skills, with the ability to influence and mentor
Excellent written and verbal communication skills
Strong familiarity with project management software tools, methodologies, and best practices
Ability to work independently and as part of a collaborative team
Expertise with Microsoft Office products
Experience using Salesforce or other CRM
Proactive, with a results-driven and problem-solving approach
Detail oriented with well-developed organization skills
Works well in a fast-paced environment, able to manage multiple projects, and adept at prioritizing
Unwilling to accept any unethical conduct or outcomes that threaten the mission or values of Operation Warm

Nice To Haves

Experience using Asana preferred
Project Management Professional (PMP) certification a plus
This position requires some travel.

Responsibilities

Manage all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintenance of overall project ownership
Assign and manage team tasks in Asana to ensure completion
Utilize reports and dashboards to track program progress against KPIs and make recommendations for continuous improvement
Assume responsibility for managing exemptions and escalations from the program managers
Participate in weekly meetings with corporate partners to communicate and provide updates regarding partnership progress, impact achieved and future opportunities
Demonstrate experience in large scale event planning and project execution
Proactively collaborate and coordinate with Fundraising and Marketing teams to advance overall partner relationships
Recommend new processes and tools to achieve advanced results
Create and maintain process workflow documents to support business needs
Address problems through risk management and contingency planning and present solutions and/or options to management
Ensure effective implementation of solutions/changes
Proactively collaborate and coordinate with Fundraising and Marketing teams to advance overall partner relationships
Manage the Program team members, support a team culture and hold the team to a high standard of partner satisfaction
Other duties, as assigned
Provide direct supervision and leadership of staff, including hiring, training, scheduling, performance reviews, staff development, timesheet approval, and workplace oversight.
Uphold and enforce the company's policies and procedures and work with Human Resources to correct and support employee behavior and underperformance, when needed
Work with the Human Resources department to create job descriptions, hire competent personnel, and oversee employee training programs in your areas of direct supervision. Support career development.
Uphold and reflect the values of the company in word and action