Program Assistant - 4983

BronxWorks•New York, NY

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.   Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.  The Pyramid Safe Haven is a 125-bed, low-barrier shelter operated by BronxWorks for chronically street-homeless single adult men. Located in the Melrose section of the Bronx, Pyramid follows a Housing First model and provides on-site services including case management, psychiatric and medical care, substance use counseling, meals, showers, and housing placement support. Referrals are made exclusively through NYC’s Street Homeless Outreach Teams. The program focuses on building trust and engagement while supporting clients in transitioning into stable, long-term housing.

Requirements

Driver’s License from the state of residence isrequired
Proficiencyin modern business communications including personal computers, electronic mail, voicemail,facsimileand copier equipment
Proficiencyin basic filing principles and standard correspondence formats
Excellent map reading skills and ability to navigate public transportation system
Excellent organizational and interpersonal skills
Strong grammar skills
Ability to use a computer for prolonged periods
Ability to occasionally lift and/or move up to 10 pounds
Ability to stand, walk, or sit forlong periodsof time
Ability to climb five flights of stairs
Ability to bend and retrieve objects and/or documents
Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather

Nice To Haves

One to two years relevant experience preferred

Responsibilities

Pick up and deliver packages,proposals,and reports. Errands throughout the city may berequiredon a moment’s notice
Enter client and program data into computer databases and other tracking systems
Ensure that databases are up-to-date and data is properly entered
Generate statistical reports
Gather information needed for proposals,reportsand program management, including inventories and fixed asset registers
Ensure that client filescontainrequired paperwork and information
Assistwith direct service to clients including screening, registration,intakeand follow-up
Update information on community resources (e.g., bulletin boards, ACES manual)
Attend community events to publicize agency serviceAssistin the preparation of mailings
Provide general clerical support, including filing, faxing, word processing, typing,photocopyingand sorting mail
Answer telephones,relay messages and greet clientsand other visitors
Collect and alphabetize staff time sheets
Attend meetings and training sessions on tracking systems
Organizespecial events, including program celebrations, client trips, etc.
Performadditionalduties as assigned
Launder client clothing
Launder allsafe havenlinens weekly
Develop a system to do both client laundry andsafe havenlinens
Provide client care access at scheduled times
Organize client care room and laundry room
Provide new incoming clients with immediate concrete services including clothing and toiletries
Coordinate client supply rooms
Keep ongoing inventory of client supplies
Assist Administrative Assistant with data entry as needed
Monitor drop-in center for unclaimed items and confiscate items as necessary
Assign drop-inclientslockers
Complete unit inspections
Assistwith client unit cleanings
Submit work orders for all required program repairs and maintenance. Follow up toensureeach request is completedin a timely manner.