Program Assistant (MOIA)

Haitian Centers Council•Brooklyn, NY

9d•$25

About The Position

The MOIA Client Navigator provides direct support, case management assistance, and navigation services to immigrant community members seeking ESL, legal, benefits, and social service assistance. The Navigator works closely with HCC Wellness Center, MOIA programs, and HRI case manager to ensure clients are connected to care and services, navigate program goals, and meet grant deliverables. The Navigator conducts assessments, assists with documentation, facilitates referrals, and ensures participants receive high-quality, culturally responsive support. This position plays a vital role in promoting access, stability, and equitable service delivery for immigrant families and individuals. The Client Navigator also collaborates across offices to ensure all program deliverables are met. Schedule: Part-time, Monday–Thursday 4:00–8:00 PM, with flexible Fridays to support program needs. Total 40 hours bi-weekly.

Requirements

Associate Degree in Social Work, Human Services, Education, Public Health, or a related field
Minimum 1 year of experience in community engagement, case management, outreach, or social services
Strong communication and writing skills
Knowledge of NYC immigrant services, ESL programs, legal supports, and social service systems
Experience in community-based organizations, nonprofit settings, education, or health/social services
Ability to maintain accurate documentation and meet reporting deadlines
Proficiency with Microsoft Office and digital data systems
Cultural humility and commitment to serving diverse populations

Nice To Haves

Bachelor’s degree
Experience working with immigrant, multilingual, or multicultural communities
Bilingual or multilingual abilities (Haitian Creole, Spanish, French, etc.) strongly preferred
Individuals with lived experience are strongly encouraged to appl

Responsibilities

Conduct client assessments and need screenings to determine eligibility for MOIArelated services.
Assist clients with documentation gathering, application completion, and paperwork under the guidance of Legal/Immigration Departments and HRI Case Managers.
Provide culturally sensitive navigation support and clear explanations of available services.
Work closely with HCC Wellness Center and MOIA programs to streamline care coordination and service access.
Implement the 6-Step Outreach Process: Recruitment → Intake → Education → Services → Data Entry → Follow-Up.
Perform consistent follow-ups to ensure clients attend appointments, complete applications, and receive referrals.
Advocate for clients experiencing barriers to service access and coordinate needed support.
Navigate clients through ELS, legal, and HRI program goals and deliverables.
Support ESL classes and legal workshops by managing attendance, preparing materials, and assisting instructors and participants.
Collaborate with MOIA, ESL, MSA, and YMSM teams for cross-referrals and integrated service planning.
Assist with outreach events, community tabling, and partnerships with CBOs, schools, and community sites.
Connect clients to citywide resources including legal services, ESL programs, benefits enrollment, and social support programs.
Maintain working knowledge of available community resources and referral pathways.
Maintain accurate, updated client files and submit weekly and monthly tracking logs.
Complete all required documentation and data entry by program deadlines.
Assist with flyers, outreach materials, scheduling, and other administrative functions.
Maintain confidentiality and adhere to organizational policies and service standards.
Demonstrate cultural humility, professionalism, and people-first language in all client interactions.
Meet at least 85% of program and HRI deliverables.
Perform other duties as assigned.