Program Assistant

The Salvation Army Southern California•San Francisco, CA

19h

About The Position

The Program Assistant helps maintain a safe, supportive environment where clients can begin addressing their personal needs. As a frontline worker, they ensure the Center’s safety, integrity, and security at all times. They also document daily activities and perform administrative tasks that support overall program operations.

Requirements

High school diploma or equivalent (required)
Experience supporting individuals with substance use disorders, mental illness, and related barriers
Experience with Microsoft programs
First Aid and CPR certification (within first fourteen days of employment – company provided)
Tuberculosis clearance (within the first seven days of employment – company provided)

Nice To Haves

Bilingual in Spanish (preferred)
Integrity in handling sensitive and confidential information
Strong organizational skills and the ability to multitask
Ability to work with a highly diverse population
Knowledge of co‑occurring disorders and trauma‑informed practices

Responsibilities

Observe all individuals entering and exiting the building
Document, report, and communicate all incidents and daily activities during the shift
Maintain a safe, secure, responsive, inclusive, and non‑discriminatory environment for clients
Answer phone calls, take messages, and direct callers appropriately
Facilitate medication observation in accordance with policy and procedure
Support facility, dormitory, and individual searches for alcohol, drugs, paraphernalia, contraband, and program violations
Enforce client house rules, procedures, and protocols
Distribute sorted client mail
Conduct regular security and wellness checks throughout the facility and shift
Assist clinical staff in administering urine analysis tests and breathalyzer screenings
Support emergency disaster responses and emergency drills
Respond to unusual incidents and notify required personnel
Respond to assistance requests from other Center departments
Assist with client admissions and exits
Other related duties as required