Program Assistant

Sacramento Children's Home • Sacramento, CA

3d • $22 - $25 • Onsite

About The Position

Founded in 1867, the Sacramento Children's Home is the oldest active charity in Sacramento and among the most highly respected. SCH is an equal opportunity employer who values an inclusive work environment that celebrates and recognizes the diversity of its employees. At SCH, we appreciate that having employees of many different backgrounds strengthens our organization, and we strive to create a workforce that reflects the diverse and culturally rich communities that we serve. OVERVIEW: The Program Assistant provides organizational and administrative support for the efficient operation of the Family Urgent Response System. This position comes in contact with confidential information and as such must maintain the program standard of strict confidentiality.

Requirements

• A High School diploma or GED is required.
• Two (2) years of office/clerical experience is required.
• One year experience with data collection and analysis is required.
• Driving is an essential function of this job. As such, employees in this position will be required to furnish their own vehicle to be used in the course of employment. A valid driver’s license and minimum insurance coverage is also required.
• Must be at least 21 years old.
• Must be able to read, write, speak, and understand the English language.
• Ability to type 40 words per minute.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Excellent spelling and grammatical skills.
• Excellent organizational and time management skills.
• Excellent problem solving skills.
• Ability to work with diverse staff and clients.
• Ability to manage multiple tasks at the same time in an accurate and efficient manner.
• Ability to effectively operate office equipment: telephone system, copy machine, fax, etc.
• Skill to maintain a professional, confidential work environment.
• Ability to maintain appropriate attire to present a professional appearance.
• Intermediate knowledge of Microsoft Word
• Expert knowledge of Microsoft Excel
• Basic knowledge of Microsoft Power Point.
• Basic knowledge of databases, such as Microsoft Access
• Ability to effectively utilize electronic health record systems, such as Avatar Clinical Work Station.
• Ability to establish and maintain appropriate boundaries with clients.
• General knowledge of administrative duties and office procedures.
• Knowledge of basic mathematics.
• Knowledge of processing invoices and billing.
• Able to report to work on a regular and reliable basis.
• Able to deal with stressful situations.
• Able to work cooperatively with a diverse group of staff and clients.
• Able to deal with volatile situations involving clients.

Nice To Haves

• AA or BA degree in any field is preferred.
• Experience in quality assurance including record keeping, filing, auditing, billing, and data entry is preferred.
• Experience with Mental Health billing processes is preferred.

Responsibilities

• Provide general office support to include, but not limited to maintaining and ordering office supplies, setting appointments, delivering outreach materials, general upkeep of office, etc.
• Maintain forms and computer templates.
• Copy and distribute reports, notices, forms, etc., as assigned.
• Develop and maintain files, scan hard copy documents into Avatar client record.
• Communicate any changes in the filing system to staff.
• Act as primary contact with the Maintenance and IT departments for required requests for service.
• Work with IT and Clinical Program Manager in completion of required reports from Sacramento County and State of California, as needed.
• Act as liaison to Sr. Procurement and Compliance Specialist in collaboration with Clinical Program Manager.
• Work with Clinical Program Manager in reviewing the efficiency of the current system and developing new systems.
• Keep all filing/scanning current and organized.
• Pick up, distribute and send mail from the program and main building daily.
• Create reports as requested to support Clinical Program Managers and Leadership team.
• Develop and maintain a system to communicate needed completion of tasks to ensure compliance with agency and Sacramento County regarding client services.
• Run specified regular reports in AVATAR for program as needed to ensure compliance with quality standards.
• Work closely with Clinical Program Manager and supervisors to monitor and coach staff on systems, accuracy of documentation, etc.
• Perform audits and provide support to correct areas needing improvement.
• Work with QI department staff on issues related to quality and compliance with contract standards.
• Attend trainings, as assigned by Clinical Program Manager.
• Participate in program PQI, staff and other meetings as needed.

Benefits

• Excellent benefits package including medical, dental, vision, life and accident insurance, short and long-term disability plans, retirement plan with company match, paid vacation, sick leave, 11 paid holidays, tuition reimbursement, professional development and career advancement opportunities.
• Qualified candidates may receive a monthly bilingual stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees