Program Assistant

Career Pathways Consulting • Atlanta, GA

6d • Hybrid

About The Position

The Program Assistant is a full-time role responsible for supporting the execution, administration, and coordination of CaPP Institute programs and related content activities. This role blends program administration, participant support, and social media execution to ensure a smooth participant experience, consistent communication, and strong operational follow-through. The Program Assistant works closely with Program Managers, Marketing, and Operations to support delivery excellence across CaPP programs. This position is execution-focused and does not own program strategy, marketing strategy, or enrollment targets

Requirements

• Minimum of 2 years of experience in administrative support, program coordination, social media execution, or marketing coordination
• Strong written and verbal communication skills
• Strong organizational and time-management skills
• Comfort working with Zoom, Google Workspace, and social scheduling tools
• Familiarity with learning management systems, CRMs, or similar platforms preferred
• Experience supporting online programs, events, or communities preferred
• Basic experience with Canva or simple video editing tools
• Familiarity with online and virtual training
• Experience using MS Office, Google Workspace and Dropbox
• Experience updating content on social media platforms including Facebook, Instagram, and LinkedIn
• Knowledge of Learnworlds, Keap and Monday or similar systems is preferred

Responsibilities

• Serve as an initial point of contact for participant and general inquiries submitted through website forms and inboxes
• Monitor the CaPP inbox and route messages or action items to the appropriate team member
• Respond to general questions regarding program details, schedules, and logistics
• Track attendance for required sessions and quarterly meetings via Zoom
• Review participant materials to confirm completion of graduation requirements
• Support certificate creation and distribution
• Assist with scheduling interest calls and follow-ups
• Support LearnWorlds updates, participant access needs, and basic troubleshooting
• Maintain organized documentation related to accreditation, policies, and procedures
• Provide logistical and administrative support during live programs and training sessions
• Collaborate with team members to address customer concerns and improve the overall customer experience
• Maintain a customer database and ensure accurate and up-to-date records
• Execute day-to-day social media posting for CaPP Institute
• Schedule and publish content across Instagram, Facebook, LinkedIn, and other platforms as needed
• Maintain consistent posting cadence aligned with content calendars, launches, and events
• Ensure all Capp Posts are professional/educational and on brand/voice
• Adapt existing long-form content (podcasts, talks, emails, blogs) into short-form social content
• Monitor comments, direct messages, and mentions and respond in a timely, warm, on-brand manner
• Escalate sensitive inquiries, coaching questions, or enrollment-related messages to appropriate team members
• Execute from existing content plans, briefs, and brand guidelines
• Coordinate with Marketing and Program Managers on content timing and priorities
• Submit requests for graphics, video edits, and creative assets
• Maintain organized content calendars and asset libraries
• Support basic website or content updates as requested
• Track basic engagement and participation metrics as requested
• Monitor audience sentiment and flag trends or concerns
• Collaborate across Program, Marketing, and Operations teams to ensure timely follow-through

Benefits

• medical insurance stipend
• a 401k plan
• ten PTO days per year
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed