Program Assistant

Unity House of Troy • Menands, NY

2d

About The Position

Northeast Career Planning, a division of Unity House of Troy, is seeking an Program
Assistant to provide vital clerical and program support. This role is perfect for someone who enjoys working with a variety of people, has strong organizational skills, and takes pride in helping operations run smoothly.

Requirements

• High school diploma required; Associate degree preferred.
• 1–2 years of administrative experience, preferably in employment or human services.
• Valid NYS driver’s license.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite and document scanning software.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.

Nice To Haves

• Experience with Electronic Health Record (EHR) systems preferred.

Responsibilities

• Welcome visitors and program participants, maintain sign-in sheets, and manage visitor flow.
• Answer and direct incoming calls with professionalism, accuracy, and empathy.
• Collect and verify client information, including insurance cards during intake.
• Conduct customer satisfaction and appointment confirmation calls.
• Schedule appointments for employment assessments, workshops, and follow-ups across multiple programs.
• Provide administrative support to program staff, including preparing forms, packets, and case record files.
• Perform data entry in the Electronic Health Record (EHR) system for tracking and reporting.
• Maintain organized digital and physical filing systems.
• Serve as a backup for Interpreter Services when needed.
• Scan and upload client documents per agency and funder requirements, ensuring proper labeling and secure storage.
• Monitor and order office and program supplies; track inventory and ensure timely replenishment.
• Process invoices and purchase requests in accordance with agency procedures.

Benefits

• Generous time off benefits including 13 paid days off in your first year for full time employment (increases every year)
• 56 hours of NYS Sick Leave
• 12 paid holidays plus 2 floating holidays
• Major medical leave
• Medical/dental/vision/life insurance
• 403b company contributions begins after one year of employment
• Tuition reimbursement
• 50% reduction in childcare tuition at A Child's Place.
• Plus, gym, tuition and cell phone discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED