Program Assistant, Western MA

Families First Parenting Programs • Holyoke, MA

1d • $28

About The Position

As part of Families First’s Program Department, the Program Assistant, Western MA will support the Program Manager, Western MA to implement Power of Parenting and Ripple programs in Hampden County. This includes supporting recruitment, registration, and program logistics to ensure successful delivery of programs in English, Spanish, and additional languages as program language options expand.
This is a part-time, 15-hour/week non-exempt position that requires availability to attend evening and weekend program sessions, events, and meetings approximately two times a week, typically on Tuesdays, Wednesdays, or Thursdays. attending events/programs to recruit/support program participants and meetings/events to connect with staff/partners >span class="normaltextrun">in the community. It also includes travel to our central office, currently located in Watertown, MA, approximately once every other month. There may be potential for growth in this position as our organization plans to expand its work in Western MA. This position reports to the Program Manager, Western MA.

Requirements

• English-Spanish bilingual capability
• Able to climb/descend stairs, bend, and occasionally lift items up to 30 pounds, such as supplies/equipment
• Must be able to travel to sites within Western MA, as well as some travel to the central office in Watertown
• Candidate needs to be available to work some evenings and weekends, typically Tuesday, Wednesday, Thursday

Nice To Haves

• 2+ years of experience successfully supporting or coordinating programs/projects, outreach, and/or community organizing
• Former participant in Families First programming is preferred
• Strong communication skills
• Organizational skills and high attention to detail
• Ability to work well independently as well as in a collaborative team environment
• Problem solver, flexible, and abie to learn quickly
• Comfort with MS Office (Excel, PowerPoint, Word, Outlook) and databases (Salesforce in particular)
• Comfort with technology and willingness to learn new systems

Responsibilities

• Support Program Manager in recruitment, retention, and registration process for programs
• Monitor program recruitment with the goal of registering at least 20-25 participants per program
• Attend events and make phone calls to recruit parents for programs in collaboration with Program Manager and Parent Ambassador
• Run information session for programs as needed
• Prepare, print, and deliver recruitment materials as needed
• Attend monthly community meetings as requested by Program Manager to increase visibility in the community and connect with potential partners and feeders
• Support the implementation of program logistics
• Prepare and provide materials for programs and partners
• Track data in database (Salesforce)
• Connect with parents to ensure completion of registration forms and surveys
• Provide certificates and other materials to parents as needed
• Attend select program sessions to ensure program registrations are completed, updates shared, and resources provided
• Support Program Manager with the Parent Leader selection process as needed
• Provide guidance to Parent Leaders during program as needed
• Collaborate with Program Manager to troubleshoot program challenges with partners as needed
• Other tasks as assigned by supervisor to support programs/participants

Benefits

• Additionally, we provide reimbursement for all work-related travel, including mileage at the standard IRS rate, tolls, and parking in accordance with organizational policy.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed