Program Assistant

The Salvation Army Southern California • San Francisco, CA

36d

About The Position

The Program Assistant helps maintain a safe, supportive environment where
clients can begin addressing their personal needs. As a frontline worker, they
ensure the Center’s safety, integrity, and security at all times. They also
document daily activities and perform administrative tasks that support overall
program operations.

Requirements

• High school diploma or equivalent (required)
• Experience supporting individuals with substance use disorders, mental illness, and related barriers
• Experience with Microsoft programs
• First Aid and CPR certification (within first fourteen days of employment – company provided)
• Tuberculosis clearance (within the first seven days of employment – company provided)

Nice To Haves

• Bilingual in Spanish (preferred)
• Integrity in handling sensitive and confidential information
• Strong organizational skills and the ability to multitask
• Ability to work with a highly diverse population
• Knowledge of co‑occurring disorders and trauma‑informed practices

Responsibilities

• Observe all individuals entering and exiting the building
• Document, report, and communicate all incidents and daily activities during the shift
• Maintain a safe, secure, responsive, inclusive, and non‑discriminatory environment for clients
• Answer phone calls, take messages, and direct callers appropriately
• Facilitate medication observation in accordance with policy and procedure
• Support facility, dormitory, and individual searches for alcohol, drugs, paraphernalia, contraband, and program violations
• Enforce client house rules, procedures, and protocols
• Distribute sorted client mail
• Conduct regular security and wellness checks throughout the facility and shift
• Assist clinical staff in administering urine analysis tests and breathalyzer screenings
• Support emergency disaster responses and emergency drills
• Respond to unusual incidents and notify required personnel
• Respond to assistance requests from other Center departments
• Assist with client admissions and exits
• Other related duties as required

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED