Program Assistant

Research Foundation of The City University of New York•New York, NY

53d•$43,000 - $44,000•Hybrid

About The Position

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY. Primary Location: LEHMAN COLLEGE Bargaining Unit: No The fast-growing Workforce Department, within the School of Continuing and Professional Studies at Lehman College, is seeking a Full-time Program Assistant to support our rapid growth in programs. The Workforce team is dedicated to changing workers’ lives by providing customized non-credit training they need to advance their careers in healthcare and other sectors. Contracting with labor unions, employers, hospitals, and community-based organizations requires the department to provide superior customer service and deliver excellent training and student outcomes. You will be joining a nimble team that serves over 300 students annually in over 20 custom programs. Reporting to the Program Manager, the Program Assistant is responsible for the administrative systems and processes that support daily program operations. The Program Assistant also works closely with other program assistants and full-time faculty, as well as the Director. You must have a passion for student success, the ability to provide operational excellence in a fast-paced environment, and a desire for continuous improvement. Schedule: In-Person at CUNY on the Concourse in-person 3 days and Remote 2 days a week to support programs (some evening/ weekend).

Requirements

Associate degree preferred: 1 year of relevant experience.
Bilingual: English and Spanish preferred.
Required Knowledge: Advanced computer and data skills.
Proficient with comp MS Office 365 including Teams & Excel, Zoom and Dropbox required.
Excellent interpersonal and communication skills, with demonstrated ability to speak and write clearly.
Demonstrated ability to maintain professionalism and confidentiality.
Excellent organizational skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment; that involves rapidly adapting to changing situations and priorities
Willingness to take advantage of professional development and growth opportunities
Ability to provide quality customer service.

Nice To Haves

Digital curiosity preferred

Responsibilities

Designing and leading workshops on such topics as goal-setting, interviewing skills, managing test anxiety and stress, navigating systems, and overcoming barriers to successful program completion.
Developing and maintaining an Education Plan for each student whenever a contract requires one.
Participating in funder updates and reporting activities, including the writing of program reports on student outcomes using compiled data and student feedback.
Maintaining accurate records of students' data, including attendance, grades, or correspondence.
Providing direct support to student completing applications and online registration.
Support program quality by proactively troubleshooting student and faculty concerns.
Providing support with program orientation, workshops, and technical support.
Updating and retrieving information from college systems (e.g., Xenegrade enrollment records, class schedules).
Assisting with maintaining workforce web pages or social media profiles.
Provides remote tech support to students and faculty during remote or hybrid classes
Other duties as assigned by Program Manager.