Program Assistant - 4959

BronxWorks•New York, NY

57d•Onsite

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. The Westchester Avenue Safe Haven (WASH) is a 63-bed, low-barrier shelter operated by BronxWorks for chronically street-homeless adults aged 50 and older. Rooted in the Housing First model, WASH provides comprehensive on-site services including case management, psychiatric and medical care, substance use support, meals, and assistance with housing placement. Referrals are made through NYC’s Street Homeless Outreach Teams, with the primary goal of transitioning clients into permanent housing.

Requirements

High school diploma or equivalent credentials required, an Associate's Degree preferred.
Ability to become an agency driver preferred.
A minimum of one year of administrative work experience preferred.
Proficiency in English required; proficiency in a second language preferred
Strong oral and written communication, time management and organizational skills are necessary.
Proficiency in Microsoft Office suite and other standard business technology is required.

Responsibilities

Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up.
Monitor and document client progress toward service plan goals.
Conduct home visits and other field work, as required.
Document all interactions with, or on behalf of, clients.
Provide general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail.
Answer telephones, take messages and direct calls to the appropriate parties.
Report to, and meet with, supervisor on a monthly basis.
Complete program reports on a monthly basis or more frequently as required.
Assist with special projects as assigned.
Perform additional duties as assigned by manager.
Launder client clothing.
Launder all safe haven linens weekly.
Develop a system to do both client laundry and safe haven linens.
Provide new incoming clients with immediate concrete services including clothing and toiletries.
Assist administrative assistant with data entry as needed.
Keep ongoing inventory of client supplies.
Assist with the transport and distribution of client meals as needed.