Program Assistant

Eightcap Inc•Orleans Township, MI

7d•$17 - $20

About The Position

The Program Assistant – ERSEA has a critical role in ensuring the ongoing enrollment and full utilization of the Head Start program. This position supports all aspects of ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) requirements by assisting with application processing, eligibility verification, data management, family communication, and community outreach. The Enrollment Program Assistant - ERSEA ensures compliance with all federal Head Start Performance Standards, state requirements, and Agency policies while providing exceptional customer service to families and community partners.

Requirements

High School Diploma or GED, associate’s degree or coursework in early childhood education, human services, social work, or related field preferred.
Proficient in computer systems, including data entry, database management, and Microsoft Office software (Excel, Word, PowerPoint, etc.)
Experience in administrative support, data entry, or office operations.
A valid Michigan driver’s license with a satisfactory driving record.
A criminal records background check, including fingerprint checks.

Nice To Haves

associate’s degree or coursework in early childhood education, human services, social work, or related field

Responsibilities

Assist: Support families in completing Head Start/Early Head Start applications, both in person and electronically.
Data Entry: Enter and maintain accurate data in ChildPlus or other designated databases, including applications, eligibility, waitlist, attendance, and enrollment status.
Collaborate: Maintains positive, professional relationships with community partners to promote strong ongoing collaboration. Provides updates and resources to partners to support joint recruitment efforts.
Communication: Assist with communication between departments regarding enrollment status, eligibility updates, or family needs.
Reporting: Generate reports on enrollment trends, attendance, eligibility, and waitlists for supervisors and program management.
Customer Service: Provide prompt, respectful, and supportive communication to families and community partners through phone calls, emails, and in-person visits.
Compliance: Maintain secure records, update data systems promptly, follow ERSEA procedures consistently, generate accurate reports, and protect family confidentiality.
Support: Connect families with other 0-5 Head Start staff who can provide additional services, including Education, Family Service, Health, Disabilities, and Mental Health.
Perform Other Duties as Assigned.