Program Assistant - S/SW

After School Matters•Chicago, IL

2d•$37,651 - $41,545

About The Position

Summary of Position: The Program Assistant provides comprehensive administrative support to the After School Matters programs team within an assigned branch. As the liaison between the branch and program providers, as well as community partners, the Program Assistant assists with recruitment and outreach efforts, ensures smooth coordination and execution of program-related activities, and ensures clear communication of compliance requirements, policy updates, and other essential information.

Requirements

Strong interpersonal skills: Proficient in fostering positive and effective relationships with diverse stakeholders.
Expertise in developing and nurturing collaborative partnerships: Skilled at cultivating and maintaining mutually beneficial relationships.
Exceptional organizational and problem-solving abilities: Proficient in efficiently organizing tasks and adept at resolving challenges.
Effective communication skills: Articulate in conveying information verbally and in writing.
Strong proficiency in Microsoft Office with the ability to gather, manage, and maintain data effectively.
Proven ability to plan, execute, and oversee projects to successful completion.
Strong multitasking skills: Ability to efficiently manage multiple tasks and meet deadlines.
Thrives in a fast-paced, high-energy environment: Adaptable and comfortable working in dynamic settings.
Demonstrates respect for all levels of the organization and external partners: Exhibits professionalism and consideration in interactions.
Collaborative team player with high energy: Engages positively in team environments and contributes effectively to group efforts.
Customer service orientation: Committed to delivering exceptional service to internal and external stakeholders.
Minimum High School diploma or GED equivalent is required; Associate degree from an accredited college/university is preferred.
Minimum 1-2 years administrative support experience is required
Cook County residency required

Nice To Haves

Valid Driver’s License, insured transportation, and driving record that satisfies our Motor Vehicle Policy preferred[1]

Responsibilities

Serve as the first point of contact for all ASM guests, visitors, and inquiries; provide a welcoming environment
Manage branch and building Google inbox, google classroom, answer phones, and send teen and parent/guardian communication emails
Prepare and submit reimbursement forms, purchase orders, and check requests for director approval
Provide compliance reminders and follow-up with program providers on attendance, enrollment, verifications, Instructors Program Reports, and surveys
Support administrative updates in Cityspan
Oversee the program enhancement process
Assist with logistics for teen recruitment events, interviews, orientations, and professional development opportunities
Collect and monitor office supply orders and inventory
Assist teens and instructors with pay and stipend-related queries, including Wisely Replacement Cards and checklist completion
Assist with planning and implementing branch showcases and special events
Design signage, manage t-shirt distribution, teen badge distribution, manage cabinet storage inventory, and manage tech inventory (e.g., monitors, speakers, tablets)
Oversee teen sign-in process, update rosters, and distribute badges
Manage and track meal distribution for teens, including GCFD documentation and Link2Feed data entry
Collaborate with cross-departmental teams to provide recruitment and application support