Program Assistant-WIC Program

Family Health Center • Worcester, MA

9d

About The Position

The WIC Program Assistant is responsible for clerical duties such as answering phones, filing, and managing WIC charts, printing WIC checks, entering eligibility and demographic data into the computer and assisting WIC participants.

Requirements

• High school diploma or GED required
• One year of general office experience required.
• Bilingual in English and one of the major languages of the client population.

Nice To Haves

• Experience in health care setting preferred

Responsibilities

• Answers WIC phone courteously, directs calls, answers questions, and takes messages.
• Greet and checks-in participants with courtesy and directs participants to appropriate WIC staff.
• Collects basic participant information for eligibility screening. Help participants fill out appropriate forms.
• Verifies category, identity, income, residency to determine WIC eligibility.
• Loads WIC benefits for each eligible participant.
• Processes participant proxies for authorized signature.
• Ensures proper documentation has occurred for termination report and pulled charts.
• Distributes surveys to clients to assess program quality.
• Demonstrates flexibility with working at all of the Worcester WIC locations, when needed.
• Ensures participants understand how to use the WIC benefits.
• Any and all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees