Program Assistant, Online Degree Programs

Details•San Diego, CA

1d•$22 - $25

About The Position

The Program Assistant provides administrative support to all individuals seeking information and assistance with degree programs offered through Professional and Continuing Education and partner schools. (Remote arrangements will be considered). The Program Assistant will answer a busy, multi-line telephone; take registrations for courses and other related items over the phone, the Internet and in person. Other related duties may include process registrations, organize both incoming and outgoing mail, process student transcript requests, order office supplies, provide administrative support for online degree programs, and stock all office machines (fax, copier and printers).

Requirements

Requires HS Diploma plus two years related experience. A bachelor’s degree is preferred; college education may substitute for experience at the rate of 2 years education = 1 year experience.
Minimum of one year in a position that required critical thinking and analytical skills required.
At least 1 year of experience in customer service.
Excellent written and oral communication skills.
Demonstrated ability to handle multiple tasks.
Excellent attention to detail.
Excellent customer service skills.
Excellent organizational skills.
Excellent spelling and grammar skills.
Demonstrated ability to use web-based student information and customer relationship management tools.
Strong computer skills in word processing, spreadsheet, and data management.

Responsibilities

Provide administrative support for all degree programs: Create Course Reference Numbers every semester.
Create and maintain faculty assignment sheets.
Collect textbook information and create textbook lists.
Set up term and refund schedules each semester.
Update Student Success Center (SSC) information each semester.
Maintain an up-to-date academic progress tracking document for all assigned programs.
Update academic calendars.
Update all registration and commencement communications.
Follow up with students on balances/manage revenue report.
Process discount requests.
Support management of internal CRM system and all items pertaining to students and alumni.
Enroll students and support overall onboarding of new students each semester.
Create itemized statements, fee schedules, degree plans, and enrollment verification letters for students when requested.
Manage student deferral and account hold processes.
Manage email and text communications to students.
Check final grades and generate academic standing letters for signature.
Responsible for stocking all office machines, including fax, copiers and printers.
Orders appropriate supplies as needed.
Responsible for opening, sorting and distributing all incoming office mail.
Serves as division liaison with campus Mail Center.
Updates and maintains some division mailing lists.
Prints mailing address labels for use by instructors to mail brochures and flyers.
Other duties as assigned.