Program Assistant III - Treasurer's Office

Iowa State University•Ames, IA

About The Position

The Treasurer’s Office at Iowa State University (ISU) is currently seeking qualified candidates to fill a Program Assistant III position. This position assists the Office in maintaining accurate records of payments by consulting with the University’s Receivables Office, Office of Student Financial Aid, Office of the Registrar, and other various University departments to properly manage and apply payments. This role also researches questions to provide information and advice to students, parents, and authorized third parties regarding payment of the University bill and works with financial institutions to research and resolve returned or incorrectly applied student, parent, faculty, and/ or staff payments. The successful candidate must be analytical, innovative, professional, organized, have strong written and verbal communication skills, and work well alone and as a member of a team. Knowledge of banking processes is highly desirable. The ideal candidate will possess the ability to communicate, advise, and negotiate with a diverse group of staff, students, and the general public regarding procedures, rules, and regulations. They will demonstrate the ability to de-escalate challenging situations and effective problem-solving skills. A strong candidate needs to be proficient in Microsoft Word Excel and Outlook. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Requirements

High school diploma or equivalent and 5 years of related experience
Must be analytical, innovative, professional, organized, have strong written and verbal communication skills, and work well alone and as a member of a team.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
Proficient in Microsoft Word Excel and Outlook.

Nice To Haves

Experience with banking processes, procedures, rules, and regulations
Higher education experience in an office environment
Front facing customer service experience
Knowledge of banking processes is highly desirable.
The ideal candidate will possess the ability to communicate, advise, and negotiate with a diverse group of staff, students, and the general public regarding procedures, rules, and regulations.
They will demonstrate the ability to de-escalate challenging situations and effective problem-solving skills.

Responsibilities

Drafting letters to financial institutions for validation of authorized account signatories
Assisting with daily banking processes and settlements
Maintaining databases for on-campus merchant credit card program, monthly fee reconciliation, and outgoing wires
Monitoring the Treasurer’s Office general email to ensure timely and accurate responses to inquiries and requests
Assisting in maintaining the Treasurer’s Office website to ensure information is current
Supporting internal and external senior level personnel as well as ensuring diplomatic proceedings with complex financials impacting the University