Program Assistant, Community Education

Lake Tahoe Community College•South Lake Tahoe, CA

63d

About The Position

Lake Tahoe Community College (LTCC) announces an opportunity to work with the CONNECT team as the Community Education Program Assistant. The CONNECT Community Education program at Lake Tahoe Community College provides our community with non-credit opportunities for education, enrichment, and adventure for all ages. CONNECT workshops cover a wide range of interests, from cooking and fitness to professional development and kids camps for budding athletes, artists, and actors. CONNECT is for curious students of all ages who want to keep developing and improving their skills, career options, personal interests, and health throughout their lives. Definition: Under the direction of an assigned Director or Administrator, provide administrative, operational, and program-specific support to ensure a program runs smoothly.; Key duties include managing schedules and calendars, handling communications (emails, calls, minutes), assisting with event planning and logistics, maintaining program documentation, coordinating with stakeholders, and performing basic financial tasks like processing payments and assisting with tracking expenses. Distinguishing Characteristics: The Program Assistant provides direct support for a college program by answering questions and providing general guidance. It is distinguished from the Office Assistant by the decision making authority and reporting relationship.

Requirements

Any combination equivalent to: high school diploma or GED and two years of general clerical experience involving public contact to include experience with data management.
Modern office practices, procedures and equipment.
Reception and telephone etiquette and techniques.
General clerical and record-keeping techniques.
Basic letter and report writing practices.
Correct English usage, grammar, spelling, punctuation and vocabulary.
Interpersonal skills using tact, patience and courtesy.
Scheduling methods.
Budget management and maintenance practices and procedures.
The needs and challenges facing economically and socially disadvantaged students.
Work well with the socially and economically disadvantaged, disabled and diverse populations.
Maintain current knowledge of application software and operating systems used in assigned programs.
Prepare data reports from a variety of sources.
Work cooperatively with others.
Communicate effectively both orally and in writing.
Establish and maintain cooperative relationships with those contacted in the course of work.
Establish and maintain a variety of files, logs and records in organized and detail-oriented fashion.
Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds, and disabilities of community college students and staff.

Responsibilities

Guide and assist faculty, staff, students, and the public by answering questions and providing general information regarding the program.
Answer phones, respond to emails, and act as a liaison with internal teams, external consultants, and program participants. Compose correspondence; copy, mail, and distribute materials; receive, open and distribute mail.
Manage calendars, schedule meetings, and make appointments.
Prepare and proofread documents, take minutes for meetings, and maintain program records and filing systems.
Process invoices and payments, purchase requisitions, and help with tracking expenses.
Make travel arrangements when necessary, book meeting rooms, and handle personnel or administrative forms such as payroll timesheets for program and forward for processing.
Monitor progress for various program needs; distribute information and support regarding program functions. Generate reports for documentation; verify information for accuracy before submitting documentation to the supervisor for review.
Collect, enter, and organize data, and maintain databases related to program activities. Gather, compile and collate statistical information and other data.
Organize, establish and maintain record keeping systems for correspondence, documents, materials and other various data needs.
Record and log incoming information and follow up on missing or incomplete information.
Conduct basic research to support program initiatives and assist in compiling data for reports.
Accept and process forms and applications requested of individuals.
Provide technical guidance on regulations specific to assigned program.
Provide information on policies and procedures of department/work unit activities.
May provide direction and oversee work of workstudy students.
Serve on a variety of District committees as requested. Participate in district all staff events including but not limited to all campus team building day, convocation, state of the college address, senior day, and graduation.
Perform related duties as assigned.
Provide administrative, registration, and operational support for community education, such as classes, workshops, and events. Assist with program coordination, monitor registration and finances, maintain enrollment and instructor records, answer inquiries, and provide general administrative and program support to ensure smooth and effective program operations. Monitor workshop enrollment and registration fees, collect funds, process refunds, and maintain accurate financial records. Assist with managing facility usage and building rentals for community education programs. Support program staff on grant funding distribution.

Benefits

LTCC also matches 27% of an eligible employee's salary and contributes it into a CalPERS pension account for qualifying employees.
This position is 28 hours per week and 12 months per year, including summer and winter hours. Hours are expected to be Monday-Friday, generally within the hours of 8 am to 5 pm, hours may vary according to the needs of the program. This position is eligible for overtime compensation (non-exempt).
LTCC provides a generous leave package including 17 paid holidays per year plus 12 days vacation (with the potential to reach 24 days through years of service) and 12 days sick leave per year.

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