Program Architect – Amazon Connect (CCaaS) #3053

Genius Road•Dallas, TX

6d•Onsite

About The Position

We are seeking a Program Architect to provide architectural leadership for a large-scale Amazon Connect (CCaaS) implementation program. This role is responsible for guiding solution design, ensuring alignment across multiple workstreams, managing architectural dependencies, and escalating risks that could impact the broader transformation initiative. The Program Architect will operate within an enterprise Solution Architecture function and collaborate closely with solution architects, technical leads, and delivery teams. Strong communication, analytical, and leadership skills are essential.

Requirements

Bachelor’s degree in Computer Science or a related field
AWS Professional Solutions Architect Certification
Amazon Connect Communications Specialist badge
10+ years of experience in IT application development
7+ years of experience architecting enterprise applications and solutions
3+ years serving as a Lead or Program Architect on complex initiatives
5+ years managing or leading architectural teams
3+ years architecting Amazon Connect (CCaaS) solutions
Strong knowledge of cloud architecture, DevOps practices, and application development lifecycles
Excellent communication, documentation, and stakeholder engagement skills
Strong understanding of cybersecurity risks and enterprise IT governance
Experience with contact center and technologies
Experience in regulated industries (e.g., utilities, energy, or critical infrastructure)

Responsibilities

Serve as the architectural subject matter expert for Amazon Connect (CCaaS) across the program
Own architectural decision-making and represent solution design at program and governance levels
Maintain a Program Architecture Plan aligned with enterprise standards
Ensure consistency across high-level and low-level designs and resolve cross-workstream design conflicts
Identify, track, and escalate technical risks and architectural design debt
Coordinate architecture activities across multiple projects to ensure alignment with enterprise and domain guidance
Act as the primary escalation point for Architecture Review Board (ARB) matters
Participate in architecture and solution review forums to ensure alignment with enterprise strategies
Ensure architecture repositories reflect program-wide decisions and lessons learned
Shape and drive the solution architecture roadmap using cloud, application, and domain expertise
Guide the design of scalable, secure, and highly available architectures
Support design and validation of cloud-native and hybrid solutions, including: o Serverless architectures, microservices, and SOA o AWS infrastructure, networking, security, and storage o DevOps, container platforms, and infrastructure automation
Validate solutions against functional, non-functional, security, and regulatory requirements
Support vendor and product evaluations as needed
Deliver high-quality architectural outcomes on time and within budget
Proactively identify risks and drive resolution