Programs and Application Specialist

Areas USA, Inc • Miami, FL

7d

About The Position

The Program & Application Specialist will work with the Business Applications team, along with cross-functional internal departments to test and deploy new technologies, primarily CrunchTime Net Chef. The candidate will be a voice for operations throughout this critical, special assignment and will ensure that the needs of operations at both airports and travel plazas are met for purchasing and inventory functions, as well as labor management functions.

Requirements

• Strong Operations experience, ideally in more than one concept
• Effective Change Champion
• Ability to train others in hands-on setting.
• Willing to challenge the current model and suggest pragmatic solutions.
• Strong analytical skills and attention to detail; an eager problem solver
• Strong organizational skills; must have excellent written and verbal communication skills.
• Must be technically competent and at ease with new technology.
• Expertise in Microsoft Office products, especially excel.
• Experience with vendor discrepancy resolution
• Experience with labor management and scheduling
• Able to perform multiple tasks and adjust priorities based on direction from management.

Nice To Haves

• Experience with systems testing and/or user training is preferred.
• Knowledge of Simphony 2 is desired

Responsibilities

• Works cross functionally with Operations, Concepts & Standards, Finance, Human Resources, and IT to ensure application meets needs of field operations.
• Assist in crafting use cases and test cases that represent business processes in real world scenarios in the field.
• Test applications to ensure fitness for use in airports and travel plazas; identify gaps in system processes and build operational processes to resolve.
• Build training materials to support user training.
• Deliver training for systems and new processes to end users.
• Deploy application to airports and travel plazas; extensive travel is required.
• Support parallel and pilot site deployments.
• Support location deployment and onsite support
• Assist with data build for new locations to be deployed.
• Provides the input necessary to ensure that the application and business has the proper processes, reports, and metrics in place to effectively run and grow the business.
• Other duties as assigned by direct Supervisor.

Benefits

• We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options.
• Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match.
• Plus, enjoy access to discount programs for travel and entertainment and a location meal program.
• In addition, this position is bonus eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed