Program and Room Assignment Manager - Housing & Residence Life

Warren Wilson-posted 1 day ago
Full-time • Entry Level
Onsite • Asheville, NC
251-500 employees
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Warren Wilson College is excited to invite applications for a dynamic Program and Room Assignment Manager to join our Housing & Residence Life team! This live-in position is perfect for a student affairs professional who thrives on building community while managing the complex logistics of student housing. In this role, you’ll be the college’s go-to expert for all things related to housing assignments—leading room assignments, coordinating seasonal transitions, and ensuring smooth move-ins and move-outs. You’ll guide students and families through the housing process with care and clarity, while partnering with Admissions, Facilities and other departments to create seamless experiences. As Conduct Officer, you’ll have the opportunity to shape and uphold community standards with a student-centered approach, fostering growth and responsibility. You’ll play a vital role in shaping a supportive and inclusive residential environment. From wellness programming and pet approvals to crisis management and on-call responsibilities, you’ll be part of a department that is at the heart of creating a safe, welcoming, and vibrant campus home for students. If you’re ready to combine operational leadership with student development, and you’re energized by the chance to make a lasting impact on residential life, we’d love to hear from you! Interested individuals should read further to learn more about the college and the responsibilities for this full-time, live-in, exempt position. Applicants are required to submit a resume and cover letter that describes how your previous experience will contribute to the Progressive Promise and the mission of Warren Wilson College. First consideration will be given to candidates who apply by Monday, January 5, 2026.Please be aware no relocation assistance is available for this position.

  • Housing Operations, Room Assignment & Administrative oversight Serve as the college's subject matter expert and manager for all housing matters, including housing software systems and their integration with student information systems.
  • Coordinate and execute comprehensive room assignment processes for all undergraduate students, including initial placements, room changes, and special accommodation requests, ensuring fairness and efficiency in all housing decisions.
  • Manage seasonal housing transitions between fall, winter, and summer terms, including early arrivals, returning student check-in, break housing processes, and campus closings.
  • Oversee move-in and move-out logistics, coordinating with multiple departments to facilitate efficient processes and maintain accurate records.
  • Administer break housing programs for fall break, winter break, and other college closure periods, ensuring continuity of services.
  • Process Day Student applications efficiently and in accordance with college policies, providing guidance through the application and approval process.
  • Submit housing charges to the office of Student Accounts when appropriate.
  • Develop a flexibility isolation plan related to temporary housing.
  • Crisis management and participation in an emergency on-duty rotation.
  • Communication & Access Management Manage the Housing & Residence Life email system and phone communications, serving as a primary point of contact for students, families, and staff while providing excellent customer service.
  • Coordinate comprehensive key management systems in partnership with the Facilities Department, including key audits, rekey processes, and lost key requests to ensure appropriate access control and security.
  • Administer keyless door access software (ACS), including user management, troubleshooting, system updates, and maintaining accurate access records.
  • Manage customer service initiatives, including tracking student interactions and reviewing best practices to enhance the residential experience.
  • Serve on campus committees as needed.
  • Facilities Coordination and Programming Serve as primary liaison with the Facilities Department for housing-related maintenance, security, and operational needs.
  • Collaborate on facilities planning for residential programming and space utilization.
  • Serve as primary liaison for vendors that work with the department.
  • Assist with emergency response coordination and crisis management as needed.
  • Wellness Coordination and Programming Oversee pet approval and emotional support animal processes, including application review, policy compliance, pet-friendly buildings, ongoing monitoring, and coordination with relevant departments.
  • Support residence hall programming initiatives and community wellness development efforts.
  • Build wellness partnerships with community businesses and vendors.
  • Create wellness passive programming opportunities for residential communities. Examples include bulletin boards in a bag and monthly newsletters on various topics.
  • Serve as primary liaison with the Executive Director of Wellness in relation to residential living enhancements.
  • Student Conduct Administration Serve as the primary Conduct Officer for the college, investigating violations of community standards and college policies with a focus on student growth and development.
  • Adjudicate conduct hearings and conferences, including low-level housing-related violations such as inspection failures, damages, and vandalism, using restorative justice practices where appropriate.
  • Conduct formal meetings and hearings in accordance with established procedures, applying student development theory to devise responses that support community standards.
  • Maintain comprehensive documentation of conduct cases and coordinate with academic affairs, student support services, and the Office of Student Integrity as appropriate.
  • Implement educational sanctions and follow-up processes that foster personal responsibility and community engagement.
  • Record all conduct matters in the Symplicity Advocate software system.
  • Create and infuse restorative practices into student conduct sanctioning.
  • Educational programs Provide training for RA staff on room assignment processes.
  • Participation in office processes, including RA section and training, break housing, and Housing Lottery.
  • Living Learning Community development of educational plans for Alliance and Wellness communities.
  • Crew Supervision Assist the Work Program Office (WPO) with recruitment and orientation of the Dodge Crew.
  • Manage, communicate and monitor student work schedules, approve student time cards by payroll schedule deadlines, and plan for and delegate appropriate tasks.
  • Complete student evaluations.
  • Collaborate with the staff of the WPO to solve any student crew issues that may arise.
  • Perform other duties as assigned.
  • Bachelor’s degree from an accredited college or university.
  • One to two years of Residence Life experience as paraprofessional staff (undergraduate or graduate).
  • One year of supervisory experience.
  • Strong organizational skills with ability to manage multiple complex projects simultaneously.
  • Demonstrated experience with student conduct processes and procedures.
  • Demonstrated proficiency with database management, communication systems, and facilities access software.
  • Demonstrated ability to work independently with excellent organizational, communication and interpersonal skills.
  • Demonstrated experience and working knowledge of Google Suite, Microsoft Office, and student database systems.
  • Demonstrated ability to work with people from a diverse range of identities and experiences.
  • Ability to work flexible hours, including evenings, weekends, and college breaks as needed.
  • Excellent written and verbal communication skills.
  • Live on campus, in student housing.
  • Master’s degree in Higher Education, Student Personnel, Counseling, or another related field.
  • Three to five years of Residence Life experience as a full-time professional staff member.
  • relocation assistance is available for this position
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