Program Analyst - Payer EDI Production Support

Blue Water Thinking

16d • $90,000 - $120,000

About The Position

Blue Water Thinking is seeking Program Analysts to support an upcoming program within the VA. Program Analysts will support the VA Payer EDI product team by managing the intake, documentation, tracking, and coordination of production issues impacting healthcare data exchange operations. This role works closely with VA stakeholders, operational teams, and technical teams to ensure timely identification, analysis, and resolution of issues affecting EDI transactions and related systems.

Requirements

• Bachelor’s degree in Information Systems, Health Informatics, or related discipline
• Minimum of 4 years of experience in Electronic Data Interchange, healthcare technology, IT operations, or Agile environments
• Experience troubleshooting system or operational issues
• Experience working in Agile environments and using tools such as JIRA
• Strong analytical and problem-solving skills
• Strong communication and coordination skills

Nice To Haves

• Experience supporting federal healthcare programs
• Experience working within VA or similar environments
• Familiarity with healthcare IT systems or payer systems
• Certification in Electronic Data Interchange or Agile practices

Responsibilities

• Manage intake, documentation, and tracking of production issues impacting EDI operations
• Monitor and support resolution of issues such as data discrepancies, transaction errors, and system anomalies
• Assist in analyzing EDI transactions and data flows to identify and document issues
• Support root cause analysis efforts by gathering data and collaborating with technical teams
• Perform data analysis activities, including running SQL queries and reviewing system data
• Search and review transactions and supporting documentation across enterprise systems
• Support troubleshooting of reporting discrepancies and data inconsistencies
• Participate in Agile ceremonies, including backlog tracking and issue management using tools such as JIRA
• Coordinate with internal and external stakeholders to support issue resolution and communication
• Provide status updates and reporting to stakeholders and program leadership
• Maintain and update documentation, including standard operating procedures (SOPs)
• Assist in identifying process improvements to enhance issue tracking and operational workflows
• Support day-to-day operational activities to ensure continuity of EDI-related processes

Benefits

• Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental, and vision), paid time off, federal holidays, and a matching 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level