EDI Analyst

RXO, Inc.•Marietta, GA

22h

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Analyst, EDI at RXO, you’ll be responsible for working closely with our customers, as well as the business and technology teams, to lead, facilitate and implement EDI customer integrations as well as participating in design reviews and working with the architecture team to assist in application testing. You will have the opportunity to grow into our new API Product space as you mature in the EDI Analyst role. You’ll find yourself immersed in a forward-thinking environment fueled by achievement and a tenacious team spirit. We’ll give you the support you need to excel at work, and the resources to build a career that will exceed your expectations. If you’re looking for a growth opportunity, join us at RXO.

Requirements

Bachelor's degree or equivalent related work or military experience
1 year of technical experience in applications support or program/project management
Client-facing customer service experience
Effective communication skills, both verbal and written

Nice To Haves

Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway
Experience in setting up AS2, SFTP in IBM Sterling B2Bi and IBM Sterling File Gateway
Experience in the logistics or supply chain industry
2 or more years EDI and/or TMS application support experience
3 or more years of business analysis experience in API web service integration, development and strategy with SOAP and REST APIs
Ability to analyze and interpret various integration formats and documents including, but not limited to: Swagger, CSV, JSON, XML, Plain Text, X12 and WSDL
Experience working on cross-functional teams
Knowledge of Scrum/Agile or Kanban methodologies
High level experience and familiarity with Dell Boomi

Responsibilities

Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system
Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
Design, write requirements, help the offshore developer to develop, test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
Review open EDI items with business teams via daily/weekly calls
Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
Train internal business colleagues on EDI and EDI systems when required
Foster teamwork and motivate others for success
Complete additional small projects and assignments as required