Program Analyst

Assurant•Mount Juliet, TN

13d•Onsite

About The Position

The Program Analyst is responsible for managing end‑to‑end operational performance for assigned internal customers. This role acts as the primary operational contact, ensuring flawless daily execution, resolving issues, and driving continuous improvement across order management, fulfillment, logistics, and service levels. Success in this role requires strong analytical skills, cross‑functional coordination, and a customer‑focused mindset. This is an onsite role in our Mt Juliet TN facility.

Requirements

Bachelor’s degree in Operations, Supply Chain, Business, Engineering, or related field (or equivalent experience)
2+ years of experience in operations, supply chain, account management, logistics, or related functions (level dependent)
Strong analytical and problem‑solving skills with the ability to interpret data and drive decisions
Proven ability to manage complex accounts and collaborate across cross‑functional teams
Excellent communication, customer‑facing, and relationship‑building skills
High attention to detail, strong organizational skills, and ability to manage multiple priorities simultaneously

Nice To Haves

Experience in high‑volume, fast‑paced environments (technology, consumer electronics, manufacturing, logistics, etc.)
Lean, Six Sigma, or continuous improvement experience
Demonstrated success improving customer satisfaction and operational performance

Responsibilities

Serve as the primary operational lead and point of contact for assigned customer accounts
Build strong, trust‑based relationships with customers, internal teams, and cross‑functional partners
Translate customer requirements into executable operational plans and ensure on‑time delivery
Monitor daily operations including order flow, inventory management, fulfillment, logistics, and returns
Track and analyze KPIs such as SLA compliance, cycle times, order accuracy, throughput, and quality metrics
Lead root cause investigations and implement corrective and preventive actions to address performance gaps
Manage escalations with urgency, clarity, and strong business judgment
Partner with supply chain, warehousing, technical operations, finance, and quality teams to resolve operational blockers
Support capacity planning, forecasting, and resource alignment to meet business growth and seasonal demand
Work with data and analytics teams to deliver dashboards, reporting, and customer insights
Identify process inefficiencies and drive improvement initiatives that reduce cost, improve speed, and enhance service
Prepare and present performance data, trends, risks, and improvement plans during QBRs/MBRs and leadership reviews
Support pricing updates, SOW adherence, cost‑reduction initiatives, and operational budgeting
Ensure compliance with contractual obligations, SLAs, and operational standards