Program Aide

Arizona State University•Tempe, AZ

18d•$20 - $20

About The Position

Supports and instructs those served by the department with routine queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records. Are you ready to leverage your customer service expertise to make a meaningful impact in higher education? We are seeking a versatile Program Aide who thrives in fast-paced environments and can seamlessly pivot between tasks. In this role, you will be a vital link in our operations, engaging with students, faculty, and global testing partners to ensure seamless daily office functions. Operational Support: Provide essential administrative and office support for University Testing and Scanning Services. Exam Administration: Actively proctor and administer exams, ensuring all protocols and nuanced instructions from stakeholders are followed precisely. Client Engagement: Deliver exceptional service to a wide range of clients, including testing candidates, students, and university staff. Continuous Improvement: Stay current on the latest products, services, and testing developments while working both independently and collaboratively under general direction. As part of a small, dedicated team within one of the largest universities in the world, you will find ample room for professional growth. We are looking for a highly organized, detail-oriented, and conscientious professional who approaches every challenge with a "how can I help you" mindset.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Communication & Instruction Public Speaking: Experience providing group instructions, reading scripts aloud, and directing large groups.
Clarity: Demonstrated ability to calmly deliver detailed, multi-step instructions.
Interpersonal: Evidence of effective communication and customer service skills.
Operational Integrity Compliance: Demonstrated experience adhering to strict guidelines, policies, and procedures.
Confidentiality: Ability to exercise discretion with highly sensitive data and maintain confidentiality regarding student records and exam materials.
Attention to Detail: High level of accuracy and meticulous attention to detail.
Adaptability & Tech Skills Agility: Highly flexible with the ability to pivot quickly, manage changing priorities, and remain productive despite frequent interruptions.
Technical Proficiency: Experience with MS Office (Word, Excel, Outlook), data entry, and event management databases.
Problem Solving: Experience troubleshooting basic computer/technical issues and a demonstrated ability to learn new software and navigate multiple platforms quickly.
Teamwork: Proven ability to work both independently and collaboratively.
Logistics & Experience Flexibility to work Saturdays as needed.
Demonstrated knowledge of basic mathematics.

Nice To Haves

Exam proctoring experience is a plus but not required.

Responsibilities

Provide flexible, responsive, and high-quality customer service.
Correspond with faculty, staff and students in-person, via email and or by phone in a professional and courteous manner within established limits. Refer to appropriate departments as needed.
Follow process steps as outlined in standard operating procedures; demonstrate attention to detail.
Assist program leaders in preparing materials, records, and reports; provide administrative support utilizing special software, technical data and equipment. Tasks include but are not limited to: preparing deposits, submitting work orders, and monitoring general office inbox, etc.
Assist with testing services operations (review instructions and procedures for each test to ensure adherence to test company guidelines, rules and expectations; conduct exam preparations; administer, proctor and assist with post-exam procedures).
Administer paper and computer-based exams in strict compliance with university and vendor rules and regulations to maintain exam integrity.
Assist in custodial duties including disinfecting, dusting and wiping regularly.
Support weekend testing operations as needed.
Admit test takers, follow security check in and check out procedures, verify candidates’ identification and seat them accordingly.
Actively monitor testing room for breaches of test security by frequently and quietly circulating inside testing room; address and report violations and irregularities.
Support daily front desk operations.
Perform office opening and closing responsibilities.
Consult with program leader(s) and department leadership as needed to troubleshoot issues; elevate issues to appropriate person(s).
Participate in trainings, meetings and professional development, as needed to maintain program associated certifications and remain current on job functions.
Perform other duties as assigned to ensure the continuity of department operations.