Program Aide, Subject Area

Arizona State University•Tempe, AZ

20d•$20•Onsite

About The Position

The Program Aide performs a variety of duties to assist in the coordination of the Academic Support Network’s (ASN) subject area tutoring center at the Tempe campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to assist with supervision of the tutoring center at the designated campus, including hiring, training, and evaluating student employees. This position is primarily focused on assisting with the supervision of student staff and managing the day-to-day operations of the assigned center. This role is also responsible for assisting in the deployment of ASN’s Online Study Hub (OSH) academic support model. The Program Aide will work with assigned staff to provide support for the adoption of ASN’s OSH model. As a supervisor of student staff, the Program Aide will participate in Work+ training and mentor ASN’s student staff (also called working learners). This position will be under the direct supervision of the Subject Area Coordinator Sr. This position will primarily be responsible for working during the W. P. Carey Tutoring Center's open hours of operation, which are during the day, for example, 11 am to 5 pm M-Th; 11 am to 3 pm F. There are times when this position will need to shift their schedules in order to work in the evening and some weekends. Specific hours are based on program needs. This position is for 30 hours per week.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Evidence of effective verbal and written communication skills.
Experience as a tutor, writing tutor, SI Leader, desk aide, or prior experience working in a learning center
Experience working for ASN preferred
Supervisory experience
Experience using technology such as Canvas, Zoom, Slack, TracCloud, A.I., Google Suite, Microsoft Office, and/or other web applications

Responsibilities

Assist with recruitment, hiring, selection, training, scheduling, and evaluation of student employees.
Work in a shared supervision model to assist with the supervision and management of ASN’s Tutoring Centers
Training new and current student staff
Creating and managing student staff schedules
Evaluating student staff performance and providing feedback
Helping to resolve issues amongst student staff and/or users
Assisting with the scheduling and presentation of student employee training, meetings, and workshops
Support University College’s Work+ by engaging in all aspects of the designed program, including, but not limited to, mentorship, reflective practices, professional development, evaluation of working learners, and use of digital portfolios
Help student staff develop materials for ASN’s OSH academic support model
Ensure the success of ASN’s OSH academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to the ASU community
Assist with marketing events to promote services
Respond to faculty, staff, and student questions and concerns
Assist with maintaining program data
Assist with creating, organizing, and maintaining administrative documents
Assist with maintaining Google Sites, Canvas sites, and social media as needed
Serve on various ASN Committees as needed
Represent ASN at events
Respond to student questions and concerns
Other duties as assigned