Program Advocate

SOUTH MIDDLESEX OPPORTUNITY COUNCIL•Framingham, MA

63d

About The Position

Monitor the adherence of house rules and routines by residents, ensure the safety and security of the shelter, respond to emergency situations overnight, weekends or on an as needed basis.

Requirements

Minimum High School Diploma or GED
Sensitivity to low income families of diverse backgrounds
Ability to work independently
Good oral and written communication skills
Must have valid driver’s license and reliable transportation

Nice To Haves

Bilingual strongly preferred

Responsibilities

Be responsible for the safety and security of the shelter.
Respond calmly and effectively in emergency situations.
Monitor chores, curfews and household rules and routines.
Set limits, de-escalate disruptive situations and give warnings as needed.
Written communication in the logs at the end of each shift.
Offer supports to residents.
Attend all staff meetings, group trainings and supervisions as needed.
Accept donations and oversee volunteer activities.
Uphold confidentiality.
Must be able to drive the SMOC Program van to transport clients.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements as well as SMOC policies and procedures.
Other duties as assigned.

Benefits

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

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