Program Advocate, Relief

South Middlesex Opportu • Worcester, MA

61d

About The Position

The primary responsibility of this position is to provide a safe, caring and efficient environment for individuals served at SMOC’s residential programs. This position is not assigned standard hours or regular shifts, but will be available on an “on-call” basis to provide coverage for regular staff absences and unexpected absences.

Requirements

• High School Diploma or GED, preferred
• CPR and First Aid Certified, preferred
• Ability to work independently
• Demonstrated sensitivity to the needs of those with low income
• Excellent interpersonal skills
• Good verbal and written communication skills
• Ability to respond appropriately in crisis situations
• Experience working with those with substance abuse issues and mental illness preferred
• Basic computer skills
• Attend trainings, as assigned
• Bilingual ability highly desired
• Ability to lift 50 lbs.
• Ability to ascend and descend stairs.
• Ability to bend at the waist and squat.
• Some shifts may require the ability to be awake during the night

Responsibilities

• Working at the Front Desk as the point of first contact for all guests and visitors, greeting and answering questions in a professional and courteous manner.
• Answering phones.
• Maintain appropriate logs and files for each shift.
• Initiating intake procedures with new clients, including administering alcohol and drug tests as well as completing intake forms
• Ensuring basic security of the premises including securing designated areas, entry and exits, and bed census.
• Ensuring that information brought to the Front Desk is communicated to co-workers and management including writing in log book activities in the Center.
• Informing clients of Center rules as well as the clients’ rights and responsibilities.
• Entering intake information into the computer system (depending upon the shift).
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Attending staff meetings.
• Supervising the dorms, including orienting new clients, maintaining security, enforcing rules and ensuring the safety of all.
• Light cleaning, as necessary and assigned.
• Assuring the safety of all during the night and supervising the morning clean up, if applicable.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Other duties as assigned.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees