Program Advisor PACE

Miami Jewish Health System•Miami, FL

37d

About The Position

This position plays a critical role in our enrollment process and will be responsible for receiving incoming phone calls or in-person inquiries from prospective participants, family members, and community referral sources interested in the program. You will be responsible for explaining the program, reviewing enrollment criteria and answering questions. In many cases, you will be the first point of contact for PACE, so your customer service attitude, empathy and polished phone skills are critical to this role.

Requirements

High School Diploma required
2+ years of healthcare customer service, medical office, insurance, or senior services experience.
Bilingual: Fluent in English and Spanish, Creole, or French
Familiarity with Medicaid, Medicare, and healthcare benefits and services.
Passion for helping others and improving the lives of seniors.
Ability to multi-task and maintain organized follow-up processes.
Previous CRM usage (Salesforce, Aline) for lead management and tracking.
Team-oriented, flexible, and always willing to support the broader Outreach and Enrollment team.
Strong communication skills - able to explain program clearly and compassionately.
Social, approachable, and confident making phone calls and engaging in-person conversations.

Responsibilities

Build relationships with prospective participants through thoughtful initial contact and routine, purposeful follow-up
Meet individual and team goals.
Clearly communicate the value and benefits of the PACE program to prospective members and families.
Handle incoming inquiries professionally and provide timely follow-up to maximize engagement.
Conduct outbound calls and personal outreach to nurture leads, schedule center tours, and offer educational support.
Facilitate in-person tours and assist with center-based and community events.
Conduct Open PACE houses.
Conduct home or community visits as needed to further educate and engage prospective participants (occasional).
Document all interactions, updates, and activities accurately in the CRM to ensure smooth handoff and outstanding customer service.
Work closely with the outreach and enrollment team.
Serve as a friendly, engaging, and reliable resource to participants, families, referral sources, and community partners.
Outstanding customer service